37 hours p/w  Hybrid working

About the role

You will build professional relationships with customers and our partner agencies, facilitate positive change in our neighbourhoods and contribute to our ongoing service improvement. This is a great opportunity to gain experience in the public sector within a fast-paced customer facing role working with a supportive team. 

You will be working within our tenancy services team within the housing directorate, committed to providing a high quality and professional landlord service, taking fair and proportionate action to ensure that tenancy obligations are met and being the trusted point of contact for our customers.  

Benefits  

 

For an informal chat about this role please contact Deana Humphries, Head of Tenancy Services by emailing [email protected]

If you are motivated to provide excellent customer service, have experience in social housing or relevant transferable skills this could be the job for you. 

Ideally you will:

• Enjoy working with people and at developing successful professional relationships with tenants, colleagues and external agencies. 
• Be good at managing conflicting priorities and meeting deadlines
• Have excellent verbal and written communication skills
• Be patient with the ability to remain calm in stressful situations
• Be committed to safeguarding children and adults
• Have experience of managing social housing tenancies and rent accounts or you can evidence that you have transferable skills
• A qualification (or working towards) in housing is desirable but not essential

 Interview Date: 19th & 20th March 2026

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects.  We continually strive to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.