We have a fantastic new job opportunity for a System
Analyst (Housing Benefit & Welfare Benefits) to join a friendly and experienced team providing
first-class support for a team of Housing Benefit and Welfare Benefit Assessors and the public.
As a System Analyst you’ll help customers with a
wide range of technical queries, ensuring business-critical systems run
smoothly while maintaining excellent customer service standards.
The System Analyst role offers variety and
challenge, supporting web-based applications across modules such as Housing
Benefit, Council Tax Support, Discretionary Housing Payments and Document/Case Management. You’ll be
working within a fast-paced technology environment where no two days are the
same.
We're seeking a dedicated and proactive individual to join
our team and lead our efforts in supporting the team of Housing Benefit and
Council Tax Support Assessors promoting financial well-being and providing
solutions to those facing financial hardship.
Key Responsibilities:
This role is responsible for the daily maintenance and monitoring of the NEC software system, providing an accurate and quality technical service to the Benefits Service, including:
- Ensuring payment allocation and other Benefits processes are run on time to ensure recipient systems are up to date, fit for business and reconciled.
- Prompt and accurate production of Direct Debit and BACS income collection files to maximise income collection and protect the authority’s interests in relation to Housing Benefit overpayments.
- Implementing new and updating existing software and robustly testing systems, functionality used by the Benefits service, and in co-ordination with the System Development and Monitoring officer document new procedures.
- Investigating and resolving technical issues for the public and internal users
Benefits
- Hybrid working 3 days in the office, 2 days working from home
- Flexible working and Flexi-leave
- 29 Days annual leave, plus bank holidays
- Excellent Pension Scheme
- Free Parking
- Training and development opportunities
- Payment of one professional membership per annum
- Cycle to work + further related discounts
- Season ticket loan
- Health insurance plan after 1 years’ service/ Dental after 3 years' service
- Employee Assistance Programme (EAP)