Case Officer

Permanent and Temporary (18-Month Fixed Term) Opportunities Available

Are you passionate about making a real difference to the lives of local residents?

Would you like to join a friendly, flexible, award-winning Home Improvement Agency team?

Are you looking for a rewarding new challenge?

If so, we would love to hear from you.

About Us

Welcome to Rochdale Home Improvement Agency (HIA), part of Rochdale's award-winning Adult Care Service.

This is an exciting time to join us as we continue our transformation journey, focusing on delivering excellent services that enable residents to live independently, safely and comfortably in their own homes.

Our people are our greatest asset, and we are looking for enthusiastic, motivated individuals who share our values and commitment to improving outcomes for local residents.

We currently have an exciting opportunity for a Case Officer (Adaptations) to join our welcoming and supportive team.

Why Join Rochdale HIA?

The Home Improvement Agency delivers a range of essential services for older and disabled residents, including major and minor adaptations, stairlift provision and compliance services.

Our work has a direct impact on people's lives, helping them remain independent in their own homes for as long as possible.

No two days are the same. We offer a fast-paced, rewarding environment where teamwork, innovation and excellent customer service are at the heart of everything we do.

What We Offer

• Competitive salary with annual incremental progression
• Hybrid and flexible working arrangements
• Modern office accommodation at Number One Riverside
• Generous annual leave entitlement of 25 days plus bank holidays
• An additional 5 days annual leave after 5 years' service
• Flexible work-life balance scheme, allowing you to accrue time and take up to 12 additional days leave per year
• Excellent training and development opportunities
• Easy access to public transport, including bus, rail and Metrolink services
• Membership of the Local Government Pension Scheme (LGPS)
• A supportive, experienced and friendly team environment

About the Role

As a Case Officer, you will provide a professional, person-centred service to residents requiring adaptations to their homes.

You will manage adaptation cases from referral through to completion, acting as the main point of contact throughout the process and supporting residents every step of the way.

Key responsibilities include:

• Managing a caseload of adaptation referrals following Occupational Therapy assessment
• Supporting customers and their representatives throughout the adaptations process
• Coordinating applications for Disabled Facilities Grants and other funding streams
• Obtaining plans, permissions, quotations and supporting documentation
• Undertaking financial means testing and explaining client contributions
• Working collaboratively with Occupational Therapists, contractors and partner agencies
• Ensuring adaptation payments are processed accurately and promptly
• Maintaining accurate, detailed and person-centred case records
• Identifying additional support, benefits or services that may assist residents
• Visiting residents in their homes to provide advice and support with documentation and applications

About You

We are looking for someone who is:

• Organised and able to manage competing priorities
• A confident and effective communicator
• Customer-focused and committed to delivering excellent service
• Able to build positive working relationships with a wide range of people
• Comfortable working independently and as part of a team
• Detail-oriented with strong administrative skills
• Confident using ICT systems and Microsoft Office applications
• Motivated, adaptable and keen to learn

Join Our Team

This is a fantastic opportunity to join a passionate, supportive and highly respected team that makes a genuine difference to people's lives every day.

Please note that we have both a permanent position and an 18-month temporary position available.

For an informal discussion about the role, please contact: Danielle Syers danielle.syers@rochdale.gov.uk

The successful postholder will be required to travel around the Borough and to other locations, as per the needs of the service.

To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the person specification.

We suggest that when completing your supporting statement, you use the person specification criteria as headings then give a specific example, detailing information on your qualification.

Please ensure you anonymise your CV and supporting statement.

Appointment to this post is subject to DBS and background checks.

For internal candidates approval for secondment should be obtained from your Service Director (or nominated representative) before applying for the temporary post.

Unfortunately, we are unable to offer a sponsorship for this role at this stage.