Support Officer

About the role

An exciting opportunity has arisen to join our Technical Support Team within the Revenues and Benefits Service.

This permanent, full-time role includes supporting the Council Tax, Business Rates, Benefits and Corporate Debt Teams and to ensure quality is at the heart of service delivery and compliance with legislation, accuracy and maximisation of benefit/support.

About you

You will have significant experience of working within a Revenues & Benefits environment. Knowledge of Revenues & Benefits legislation and procedures is essential, and the successful candidate will possess excellent communication and organisational skills, be proficient in the use of Information Technology, and the ability to work in a pressurised environment, delivering priority work with accuracy and within timescales.

About us

At Rochdale Council we offer a supportive environment where you can bring ideas, test new ways of working and help pioneer change that improves lives. You’ll work with passionate colleagues and partners, with opportunities to learn, collaborate and develop.

Although it is our intention to recruit to a Grade 5, if we are unable to recruit to this grade, then we may consider offering a Grade 4 position, see Grade 4 job description and person specification attached. The salary for a Grade 4 is £26,403-£28,142.

How to apply

To apply please upload your CV together with a supporting statement that provides evidence of how you meet the 7 essential requirements of the person specification of the Grade 5 Role Profile. We suggest that when completing your supporting statement, you use the person specification criteria as headings then give a specific example,

Please ensure that you anonymise your CV and supporting statement.

Unfortunately, we are unable to offer a sponsorship for this role

Closing date

14 June 2026