Service Manager – Operational Development and Transformation

About the Role

Rochdale Borough Council is seeking a Service Manager Operational Development and Transformation to support the effective delivery, improvement and transformation of Environmental Management services.

This role has a strong focus on operational development, service improvement and project delivery.

You will be responsible for managing an internal project team delivering improvement, capital and townshipcommissioned projects across parks, play areas, public realm and open spaces, alongside supporting wider transformation activity across the service.

The postholder will play a key role in strengthening structures, improving consistency, and ensuring projects and improvement initiatives are delivered effectively and embedded into daytoday operations.

Key Responsibilities

• Lead operational development and transformation activity across Environmental Management services
• Manage and lead the internal project team responsible for delivering projects across parks, play areas, open spaces and the public realm
• Ensure the effective planning, coordination and delivery of capital, revenue and townshipcommissioned projects, including new playgrounds and park improvements
• Provide clear direction, performance management and support to the project team to ensure projects are delivered safely, on time, within budget and to agreed quality standards
• Work closely with Township Committees, service managers and other stakeholders to scope, prioritise and deliver locally commissioned projects
• Ensure effective handover of completed projects into operational management and businessasusual service delivery
• Support service managers to improve performance management, assurance and consistency of delivery
• Lead and contribute to service reviews, improvement plans and transformation projects
• Use performance data and operational insight to identify improvement opportunities
• Work collaboratively with colleagues, partners and trade unions to support service change
• Contribute to business planning, workforce planning and financial sustainability activity

What We’re Looking For

We are looking for a manager with experience of operational development, transformation and project delivery within a complex service environment.

You will have:

• Experience of managing operational development, service improvement or transformation activity
• Experience of managing teams responsible for delivering operational, capital or improvement projects
• An understanding of performance management, assurance and improvement in an operational environment
• Experience of working with managers and frontline services to implement change
• The ability to analyse information and use data to support decisionmaking
• Strong organisational, communication and leadership skills
• A commitment to continuous improvement and public service values

Why Work for Rochdale

At Rochdale Borough Council, you’ll be part of a service with ambitious plans for the future and a strong focus on improvement, consistency and development.

We offer:

• Support to thrive and develop your career
• Progression opportunities
• A culture of learning and development
• Wellbeing support
• Free onsite parking at Green Lane
• Discounted gym membership
• Workplace wellbeing initiatives
• Staff groups including Gardening, Menopause Café and Crafting
• Lifestyle savings platform (Vivup)
• Generous annual leave minimum 26 days, increasing with service

Our Values

We are Pioneering, Passionate and Proud, and we are looking for people who share these values and are committed to delivering highquality public services.

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

How to Apply

To apply please demonstrate how you meet the essential requirements of the role profile.

Please include reference to your qualifications that are specified on the person specification within your application.

Shortlisting will be based on how well you demonstrate the skills, experience and knowledge outlined in the role profile.

Unfortunately, we are unable to offer sponsorship for this role.