Placement & Brokerage Assistant

Contract: Permanent, Full-Time

About the Role

Are you looking for a new challenge within Adult Social Care?
Do you have experience in administration, data systems, or supporting service delivery in a fast-paced environment?

The Adults Brokerage Team is seeking a motivated and organised Brokerage Assistant to join our dynamic Team. This is an exciting opportunity to support a service that plays a critical role in ensuring safe, timely, and cost-effective placements for residents.

As a Brokerage Assistant, you will provide essential support to the Brokerage function, assisting in the coordination and administration of placements across a wide range of services including residential and nursing care, homecare, supported living, day opportunities, outreach, and respite.

You will play a key role in maintaining accurate records, supporting payment processes, and ensuring effective communication between social work teams, providers, and internal services.

Key Responsibilities

• Support the day-to-day brokerage function, assisting with placement requests, referrals, and coordination of services.
• Maintain accurate records on LAS and ContrOCC systems, ensuring information is up to date, compliant, and supports payment processes.
• Liaise with providers to confirm service availability, capacity, and placement details, supporting the brokerage process.
• Assist with hospital discharge arrangements, including suspensions, restarts, and urgent care coordination.
• Support the processing of placement documentation, referrals, and service changes, including increases and decreases in care provision
• Work collaboratively with social work teams, internal departments, and external providers, ensuring effective communication and timely service delivery.
• Assist in monitoring placement activity and support the identification and resolution of payment and service issues.
• Maintain and update placement trackers and data systems, ensuring high-quality management information is available.
• Support the team in identifying cost savings and value for money opportunities within placement activity.
• Provide flexible support across the team, including covering for other Brokerage Assistants and supporting Brokerage Duty when required.

You will be:

• Highly organised, motivated, and able to manage a busy workload in a fast-paced environment
• A clear and confident communicator with strong interpersonal skills
• Detail-oriented, with a strong focus on accuracy and data quality
• Comfortable using IT systems and managing administrative processes
• Able to work both independently and as part of a team

You may also have:

• Experience of working within social care, administration, or customer-focused environments
• Knowledge or experience of LAS and ContrOCC systems (desirable)

Why Join Us

At Redbridge, we are committed to delivering high-quality, person-centred services while driving forward transformation and improvement.

You will be joining a team that plays a central role in supporting hospital discharge, managing demand, and ensuring sustainable care provision for our residents.

Job Description

To apply for this post, you must submit an online application form along with uploading a copy of your CV and supporting statement.