Business Support & Registration Officers x2

Fixed-term/Secondment – 12 months

Location: Redbridge Register Office, Town Hall, High Road, Ilford IG1 1DD

Redbridge Registration Services is looking for two customer-focused Business Support & Registration Officers to join our team. This is a front-facing, office-based role providing a professional first point of contact for registration enquiries, bookings and payments, as well as wider administration support for Registration & Celebratory Services.

What we’re looking for

Essential

• Experience of working in a registration or front line service setting.
• Strong customer service skills and the ability to deal with people in a range of circumstances, including those who may be bereaved or anxious.
• Clear verbal communication skills and confidence handling one-to-one enquiries.
• Ability to work effectively as part of a team, building positive working relationships.
• Ability to work accurately, follow statutory procedures and maintain confidentiality.
• Neat and legible handwriting and attention to detail.
• Working knowledge of MS Office (or similar systems) and confidence using basic spreadsheets/records.
• Adaptable and receptive to change, with a flexible approach to service delivery.

Desirable

• Full UK driving licence.
• Ability to adapt working hours to meet business needs (e.g., occasional evenings, wedding fairs, extended opening hours).
• Willingness to work from any Council site/building, as required.

Additional information

This is an office-based role due to its customer-facing nature. Some weekend working is required. The Council is committed to equality of opportunity and expects all employees to promote inclusive, customer-led services. The post requires a commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults; pre-employment checks (including DBS where applicable) and references will be required.

Job Description and Person Specification

To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.

All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.