Head of Landlord Services

Communities

Landlord Services

Head of Landlord Services

Ref: 001814

Contract: Permanent

Salary: Scp 48 51. £61,981 - £65,394 per annum (SM2)

Hours: 36.66 per week. Hybrid with mixture of home working and office based working

Location: Spindles Shopping Centre, Oldham

Closing Date: Monday 2 November 2026

Interview Date: TBC.

Role Overview:

The role will lead the preparation for the implementation of the new regulatory requirements and consumer standards. The post will be part of the Council’s Housing Leadership Team and will ensure that the Council is able to demonstrate compliance and preparedness for future inspection arrangements in line with the changing regulatory context. It will also provide assurance of the Council’s preparedness to senior officers and councillors.

Key purpose of the role is to lead on landlord compliance, building safety and health & safety across housing services, ensuring statutory and regulatory requirements are met, strategies are developed, and a strong safety culture is embedded across the organisation. The postholder will be the "Responsible Person" and/or "Duty Holder" under relevant legislation, overseeing compliance assurance, audit, resident engagement and safety programme delivery.

You will ensure that the council is fully assured that it is compliant with the Regulator of Social Housing (RSH) Consumer Standards, with an uncompromising focus on the Safety and Quality Standard, and to remain “inspection-ready”, to ensure that we are able to demonstrate this compliance as and when needed in the future.

You will provide effective strategic leadership ensuring robust governance, regulatory compliance, and effective risk management. This includes leading and motivating a multi-disciplinary team responsible for performance, data management, complaints, tenant involvement, compliance, health & safety, and insight.

You will be the lead Officer with primary responsibility for governance and compliance, with the objective of ensuring that the service meets the highest standards of excellence in governance and probity.

You will provide strategic leadership and oversight of the contracts relating to the Council's Housing Revenue Account, ensuring that all commissioned services, partners and contractual arrangements deliver excellent services to tenants, achieve value for money and effectively manage risk.

Key Responsibilities:

• Leading on regulatory compliance with the consumer standards, supporting other teams to ensure that we are compliant with the codes and evolving our services to continue to meet the needs of the tenants.
  
• Support the development and implementation of assurance frameworks to meet consumer standards and regulatory obligations and lead the response to building safety recommendations while promoting a strong safety culture.
  
• Ensure robust contract management arrangements are in place across all landlord services, including performance monitoring, quality assurance, risk management and service improvement.

Key Requirements:

• Relevant degree or other professional qualification e.g. Chartered Institute of Housing sufficient to meet the Competency and Conduct Standard (level 4 or above).
  
• Experience of managing high-value, high-risk contractual arrangements, including performance management, commercial negotiation and risk mitigation.
  
• Well-developed project and programme management skills, including the ability to prioritise, manage budgets and resources including developing project plans, risk registers, and technical service specifications.
  
• Detailed understanding of the Building Safety Act, CDM Regulations and statutory standards (fire, water, gas, asbestos, electrical, LOLER).
  
• Detailed knowledge and understanding of the legislative requirements surrounding building and fire safety to ensure compliance for of the Council’s HRA stock.

About Us:

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our Values and Behaviours:

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package:

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment:

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy:

For details of how we use your data please see our Privacy Notice

Important Information:

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

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