Licensing Officer

Environment

Public Protection (Licensing)

Licensing Officer

Ref: 001795

Contract: Permanent

Salary: £35,570 to £39,481 per annum (Grade 6)

Hours: 36.66 per week

Location: Sir Robert Peacock House, Vulcan Street, Oldham, OL1 4LA

Closing Date: Sunday 8th November 2026

Interview Dates: TBC

Role Overview

Are you passionate about protecting the public, supporting local businesses and ensuring compliance with licensing legislation?

We are looking for a motivated and customer-focused Licensing Officer to join Oldham Council's Licensing Team. This is an exciting opportunity to work within a busy regulatory service that plays a key role in safeguarding residents and supporting licensed businesses across the borough.

As a Licensing Officer, you will undertake a varied workload involving inspections, investigations, enforcement activity and the provision of advice to residents, businesses and licence holders. You will work across a range of licensing functions, including taxi and private hire licensing, premises licensing and other regulated activities, helping to ensure compliance with relevant legislation and Council policies.

The role requires strong communication and problem-solving skills, as you will regularly engage with members of the public, business owners, elected members and partner agencies. You will investigate complaints, gather and assess evidence, prepare reports and support legal proceedings where necessary. You will also contribute to service improvements and work collaboratively with partners to address local issues and improve outcomes for communities.

We are looking for someone who is committed to delivering high-quality customer service, can work effectively in challenging situations and has the ability to make sound decisions based on evidence and legislation. In return, we offer a supportive team environment, opportunities for professional development and the chance to make a meaningful contribution to the safety and wellbeing of Oldham's communities.

If you are proactive, resilient and committed to high standards of public service, we would welcome your application.

Key Responsibilities

• Carry out inspections of licensed vehicles, premises and commercial activities to ensure compliance with legislation, licence conditions and Council policies.
• Investigate complaints, service requests and suspected criminal or civil infringements, gathering and assessing evidence as required.
• Provide advice, guidance and assistance to residents, licence holders and businesses on licensing matters.
• Prepare reports, representations and case files to support enforcement action, reviews and legal proceedings.
• Work collaboratively with partners and local communities to support neighbourhood problem-solving and regulatory compliance.

Key Requirements

• Experience of working in or with a licensing service and an understanding of the role of licensing authorities in regulation.
• Ability to analyse information, manage competing priorities and respond effectively to challenging or confrontational situations.
• Ability to communicate clearly with customers, stakeholders and members of the public, providing advice in accurate spoken English.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

About us

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our values and behaviours

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy

For details of how we use your data please see our Privacy Notice
Important Information

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

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