Communities

Housing Options

Housing Register and Allocation Officer

Ref: 001750

Contract: Fixed Term (12 Months)

Salary: £32,578 - £35,570 pro rata

Hours: 18.33 per week

Location: Spindles George Street Oldham OL1 1HD

Closing Date: Monday 5 October 2026

Interview Date: TBC.

Role Overview:

To provide advice and assistance to customers on their rehousing options to help prevent homelessness whilst managing the assessment of an applicant’s housing needs using the practical interpretation of the Council’s Allocations Policy and Parts VI and VII of the Housing Act 1996 (as amended by the Homelessness Act 2002) and other legislation as required.
To support applicants on the Council’s Housing Register to access secure accommodation.
To engage with partners and co-ordinate the register/database of adapted properties and Disabled Persons Register
Promote housing options within the borough including downsizing and Extra Care Housing

Key Responsibilities:

To fully assess applications to the Council’s Housing Register. Including identifying eligibility for the Council’s Housing Register and Disabled Persons Register, identifying reasonable preference and send communications out to customers informing them of the outcome of their application. Input customer details onto the Housing Register and Disabled Persons Register.
Offer advice on housing options related queries which include the housing registration process, applying for a home, prospects advice and other housing options such as downsizing, direct exchange and private rented.
To establish and maintain effective links within the Council, partners and other relevant agencies ensuring customers and partners have access to advice and support related to their rehousing application.
To carry out the periodic review of priority cases to ascertain whether they should retain their priority status and action accordingly.
To work closely with appropriate colleagues to ensure the swift discharge of the Council’s duty to accommodate and prevent homelessness.

Key Requirements:

To actively promote the equalities and diversity agenda in the workplace and in service delivery.
To uphold and implement policies and procedures of the Council; including customer care, data protection, finance, ICT, safeguarding and health & safety policies
To actively engage with the behaviours and values of the Council to promote and support our Co-operative Agenda.
To undertake continuous professional development and to be aware of new developments, legislation, initiatives, guidelines, policies and procedures as appropriate to the role.
Undertake any additional duties commensurate with the level of the post.

About Us:

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our Values and Behaviours:

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

Work with a resident focus
Support local leaders
Committed to the borough
Delivery high performance
Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package:

At Oldham Council we offer a great benefits package for our employees, which includes the following:

25 days annual leave which increases after 5 and 10-years’ service
The option to purchase additional annual leave.
An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
Discounted gym membership with Oldham Active.
Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
Salary sacrifice scheme for home and electronics and Cycle to Work.
Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
Staff recognition and celebration events.
Peer support groups

Inclusive Recruitment:

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy:

For details of how we use your data please see our Privacy Notice

Important Information:

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc

Supporting Documents

↗ Job Description & Person Specification
↗ Right To Work