BSMI Officer
£42,492 - £45,123 per annum

About Us
Newham is a forward-looking and diverse borough, committed to delivering excellent services that meet the needs of its residents. As part of this, we are transforming how services are delivered making better use of digital, data and technology to improve efficiency, insight and outcomes.

The Education service relies on robust, reliable and effective business systems to support the delivery of statutory responsibilities and day-to-day operational activities. These systems underpin a range of functions, including Special Educational Needs and Disabilities (SEND), Admissions and Transfers, School Attendance, Children Missing Education, Early Years, Elective Home Education and Exclusions.

The Business Systems Management & Information (BSMI) Team plays a key role in supporting these services. The team works closely with Education colleagues and technology suppliers to maintain and improve systems, resolve technical and operational issues, support data quality and ensure that systems continue to meet the needs of the service.

About the Job
As a BSMI Officer, you will be part of the team delivering day-to-day systems and operational support to Education services, helping ensure that business systems are reliable, data is accurate and users can carry out their responsibilities effectively. Working under the direction of the Product Lead, you will support the design, configuration and implementation of solutions that improve operational efficiency and data quality.

You will work closely with service teams to understand requirements, configure systems, and support delivery of change. This includes supporting system testing, user acceptance testing, and ensuring smooth transition into business-as-usual operations.

The role will involve working across a range of systems and processes, providing hands-on support and ensuring that solutions are delivered in a controlled and structured way.

About You
You will have experience providing systems, administrative or operational support, ideally within a local authority, Education service or similar public sector environment.

You will:
· Have experience using business systems and supporting users with queries or system-related issues.
· Be confident investigating problems, identifying potential causes and working with others to find solutions.
· Have good attention to detail and understand the importance of accurate data, record keeping and reporting.
· Be able to follow established processes, undertake system checks and support testing of changes and enhancements.
· Have good communication and organisational skills, with the ability to manage competing priorities and work collaboratively with different teams.
· Be comfortable learning new systems, following procedures and adapting to changing service needs.

You will be someone who is proactive, detail-oriented and comfortable working in a fast-paced environment. You will enjoy problem-solving and be motivated by delivering practical improvements that support frontline services.

Experience of Education systems or knowledge of local authority Education processes would be an advantage.

For questions about the job, please contact Mohammed Rahman, Product Development Lead

Please view JD here

closing date: 12th November 2026

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.