Digital Services Officer

£41,133 - £43,680 per annum

Permanent position

Office location: Newham Dockside, London

Please attach your CV and a supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria listed in the Person Specification for this role.  

About Us 

Newham is a place that is full of potential and brimming with energy and talent. Proud to be one of the youngest and most diverse boroughs anywhere in the UK, 72% of our residents are from ethnically diverse communities, speaking over 220 languages and our population of 351,000 is growing at a rate of 14%, the third highest rate of growth in London. 

In recent years we have seen unparalleled levels of investment, growth, and interest in our Borough, but for all our successes, Covid-19 laid bare the endemic inequality that exists in our borough and how now, the Cost of Living crisis is exacerbating that. That’s why we are working towards Building a Fairer Newham, focused on economic security, health, equality and the environment.  

About the Role

Newham offers a unique and exciting opportunity to build your career in a forward-thinking environment. As a Digital Services Officer, you will support the Digital, Data and Service Design team to deliver digital projects, service design activity and resident-facing digital platforms.

You will support the planning, development, design and testing of digital solutions. The role can vary cross projects and has a wide range of activities that you will be involved in, such as preparing project documentation, organising meetings and workshops, assisting with user research and analysis, contributing to product design, and working with stakeholders to assist with user-centred design practices. You will also be involved with content design by supporting colleagues with reviewing content, so it is clear, user-focused, and easy to understand.

This is a varied role that offers a brilliant opportunity to build experience across digital service design, content, and project support. You will help services make effective use of digital tools, standards and user-centred approaches, ensuring they meet users’ needs and contributing directly to a better experience for residents.

About You

You will have an understanding of user-centred design and be motivated by how digital tools, evidence and design approaches can improve services for residents and staff.

You will have experience working with websites, digital platforms such as content management systems (CMS) and services offered by the public sector. You will be confident in co-ordinating small projects and will be familiar with activities that contribute to improvements to a platform, process or user journey, including design, research, and administrative tasks.

You Will:

be organised, flexible and able to manage tasks with relatively short timescales

be able to articulate ideas well in written and oral communications

be able to build positive working relationships across services and disciplines

possess an innovative, inclusive and problem-solving approach to your work.

Benefits: 

Flexible working arrangements including offices in Dockside and working from home.

Generous pension allowance (with employer contributions of up to 8%)

Access to Newham Rewards employee benefits scheme

Employee Assistance Programme

Eye test and Flu vouchers

If you have any questions, please contact Priscilla Chau, Digital Service Design Manager: Priscilla.chau@newham.gov.uk

please view JD here

https://www.newham.gov.uk/downloads/file/11246/digital-services-officer-jd-final

Closing date: Sunday 9th August

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.