About Us

Newham is one of London’s most ambitious and diverse boroughs, with a clear commitment to delivering inclusive, high-quality services that improve residents’ lives. We are transforming how we operate putting people at the heart of everything we do, and using data, technology and insight to drive better outcomes.

Within this context, Housing is a critical service area undergoing significant transformation. The Directorate is addressing complex challenges including improving data quality, strengthening regulatory compliance, modernising systems, and delivering safe, responsive services at scale. These priorities require a more integrated, digital and data-led approach to service delivery.

The Business Systems Management & Information (BSMI) Team sits at the centre of this transformation. The service provides a strategic, joined-up approach to managing business systems and intelligence, enabling better use of data, stronger governance, and more effective decision-making across the organisation. Working closely with Housing services, BSMI supports system implementation, data quality improvement and reporting, ensuring that technology and information genuinely support frontline delivery.

About the Job

As Product Lead, you will play a key role in shaping and delivering the Housing systems and data agenda. You will lead the development of a product-led approach across core Housing services, ensuring systems are aligned to business needs and deliver measurable outcomes for residents.

You will be responsible for defining product vision, priorities and roadmaps across a complex application landscape, working closely with senior stakeholders across Housing, DDaT and suppliers. You will lead multidisciplinary delivery, ensuring that systems, data and processes are designed and implemented in a coherent and sustainable way.

This role will involve overseeing solution design and delivery across key programmes, including system implementation, integration, and data improvement initiatives. You will ensure that delivery is well governed, risks are managed effectively, and solutions meet regulatory and operational requirements.

You will also lead and develop a team of BSMI professionals, supporting them to deliver high-quality services and build capability across systems, data and digital skills.

About You

You will be an experienced leader with a strong track record in managing complex systems or digital products within a public sector or similarly regulated environment.

You will:

Have experience leading product or system delivery across multiple stakeholders and service areas
Be confident translating business needs into system, data and process solutions
Understand the importance of data quality, governance and regulatory compliance in service delivery
Have experience working with suppliers and managing delivery through structured governance
Be able to build strong relationships and influence at senior levels

You will also bring strong leadership skills, with the ability to develop teams, drive delivery and create a culture of continuous improvement. Most importantly, you will be motivated by improving resident outcomes and making a tangible impact through better use of systems and data.

For questions about the job, please contact Faisal Gajia, Head of Service.

For more information regarding the role please click on the Job Description

Closing date 26^th June 2026

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.