Temporary Accommodation Solutions Move-on Officer
£38,256 - £39,276 per annum
Fixed Term contract/secondment with potential of future permanent contract

Are you a proactive, solutions-focused professional looking to make a tangible difference in people's lives? We are seeking a Move-On Officer to join our Solutions Team to help residents transition from temporary or supported housing into long-term, independent homes.

At Newham Council, we put people at the heart of everything we do. Reducing the number of households in temporary accommodation is a critical priority for our service for several reasons:

Promoting Independence: We aim to ensure residents have the right skills and knowledge to sustain independent living for the longer-term.
Maximising Resources: Moving residents quickly into suitable options like social housing, sheltered housing, or the private rented sector reduces the overall pressure on temporary accommodation resources.

Newham Homelessness Prevention & Advice Service (HPAS) is expanding our Solutions Team to ensure we are able to secure move homes for residents. Initially as a pilot on a 12 month fixed term contract, we are seeking to support you to demonstrate the success of this role, making it a permenant part of our structure.

What You Will Do

As a Move-On Officer, you will provide an efficient, customer-friendly service to residents whose homelessness can be prevented through a planned pathway or can be moved-on from temporary accommodation. Your key responsibilities will include:

Direct Resident Support: Working face-to-face with residents to remove barriers to moving, including completing Housing Register applications and referrals to partners like HomefinderUK or Bridge Housing Solutions.
Assessments: Conducting affordability and suitability assessments to ensure new tenancies are viable and meet the resident's needs.
Negotiation & Liaison: Identifying private rented properties and negotiating the best possible outcomes for clients.
Financial Guidance: Assisting with Housing Benefit, Discretionary Housing Payments, and welfare claims to ensure rent is paid on time.
Empowerment: Delivering training to tenants on how to secure and maintain a private rented property.

What We Are Looking For

We need an innovative "self-starter" who can thrive in a high-pressure environment. Essential criteria include:

Knowledge: A broad understanding of the housing and support needs of homeless applicants and the regulations of the private rented sector.
Experience: Proven experience dealing with diverse and vulnerable clients, managing caseloads via IT systems, and achieving performance targets.
Skills: Excellent negotiation and mediation techniques, alongside strong verbal and written communication skills.
Values: A commitment to equality, diversity, and Newham’s "HEART" values.
Education: Educated to degree level standard or equivalent demonstrable experience.

Our Commitment to You

Newham HPAS offers a supportive environment where you will participate in regular appraisals, personal development plans, and service reviews to help you grow in your career.

Please view JD here

closing date: 27th April 2026

IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance.

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. Applications which do not provide a statement will not be shortlisted.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.