Housing Officer
Newcastle City Council
Newcastle upon Tyne, United Kingdom£33,673 - £36,581Closes: 27 Sep
Background
At Newcastle City Council, we are passionate about creating thriving communities and delivering excellent housing services that put residents first. We are committed to providing safe, sustainable homes and neighbourhoods where people can live well and feel supported.
We are seeking to recruit two Housing Officers to join our Housing and Communities team: one permanent position and one fixed term position for 12 months. This is an exciting opportunity to make a real difference to the lives of our residents, helping people access housing, sustain their tenancies and resolve issues within their neighbourhoods.
As a key point of contact for customers, you will play an important role in delivering our vision to be First for Housing and ensuring residents receive responsive, high-quality services.
Job Role
As a Housing Officer, you will manage a designated neighbourhood and provide a comprehensive housing management service.
You will oversee allocations and void management, ensuring homes are let efficiently and in line with Council policies and performance targets. You will work directly with residents, providing advice, support and practical solutions to help sustain tenancies and improve neighbourhood outcomes.
Whether visiting customers in their homes, meeting residents in local hubs or attending community events, you will be highly visible within your neighbourhoods and committed to resolving issues quickly and effectively.
We are looking for someone with experience of housing management or delivering services within social housing, who is passionate about helping people and improving communities. You will have excellent communication skills, a strong customer focus and the ability to manage a varied caseload while working collaboratively with a wide range of residents, stakeholders and partner organisations.
This is an excellent opportunity to join a supportive team and build a rewarding career while making a positive impact on the lives of residents and communities across Newcastle.
If you share our values of being Proud, Fair and Ambitious, we'd love to hear from you.
Selection Process
The closing date for applications is 27 September 2026.
It is anticipated that shortlisted applicants will be invited to attend interviews during w/c 5 October 2026.
For an informal discussion about the role, please contact:
Malcolm Coleman
0191 278 7782
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.
Please note, all fixed term posts are available for secondment, for a secondment you must gain your managers approval prior to applying.
At Newcastle City Council, we are passionate about creating thriving communities and delivering excellent housing services that put residents first. We are committed to providing safe, sustainable homes and neighbourhoods where people can live well and feel supported.
We are seeking to recruit two Housing Officers to join our Housing and Communities team: one permanent position and one fixed term position for 12 months. This is an exciting opportunity to make a real difference to the lives of our residents, helping people access housing, sustain their tenancies and resolve issues within their neighbourhoods.
As a key point of contact for customers, you will play an important role in delivering our vision to be First for Housing and ensuring residents receive responsive, high-quality services.
Job Role
As a Housing Officer, you will manage a designated neighbourhood and provide a comprehensive housing management service.
You will oversee allocations and void management, ensuring homes are let efficiently and in line with Council policies and performance targets. You will work directly with residents, providing advice, support and practical solutions to help sustain tenancies and improve neighbourhood outcomes.
Whether visiting customers in their homes, meeting residents in local hubs or attending community events, you will be highly visible within your neighbourhoods and committed to resolving issues quickly and effectively.
We are looking for someone with experience of housing management or delivering services within social housing, who is passionate about helping people and improving communities. You will have excellent communication skills, a strong customer focus and the ability to manage a varied caseload while working collaboratively with a wide range of residents, stakeholders and partner organisations.
This is an excellent opportunity to join a supportive team and build a rewarding career while making a positive impact on the lives of residents and communities across Newcastle.
If you share our values of being Proud, Fair and Ambitious, we'd love to hear from you.
Selection Process
The closing date for applications is 27 September 2026.
It is anticipated that shortlisted applicants will be invited to attend interviews during w/c 5 October 2026.
For an informal discussion about the role, please contact:
Malcolm Coleman
0191 278 7782
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.
Please note, all fixed term posts are available for secondment, for a secondment you must gain your managers approval prior to applying.