We work hard to make Newcastle a great place in which to live, work, and visit. As a unitary authority, we are responsible for providing all local government services within the city including social services, waste management, housing, and education. We are committed to making our residents’ lives happier and healthier.

You will be part of the diverse, talented, and resourceful teams that are striving to deliver our ambitions for our great city. If you are just as passionate and committed as us to making a difference to Newcastle and our people, join us and make a real difference.

Our colleagues are committed to our values of proud, fair, and ambitious which are at the centre of everything we do.

We’re looking for a Service Improvement Assistant - InformationNow to support the development and improvement of InformationNOW, Newcastle’s trusted information and advice service.

The role will help ensure residents, professionals and partners can access accurate, accessible information that supports independence, wellbeing and early intervention.

Maintain and quality assure InformationNOW content
Work with services and partners to keep information accurate, accessible and user-focused
Support service improvement, digital developments and neighbourhood working
Use feedback, data and local insight to improve information and support

By increasing capacity in the InformationNOW team, you’ll help us respond to growing demand, strengthen prevention and improve outcomes for people in Newcastle.

The Candidate
We’re looking for someone organised, motivated and confident working with digital information, partners and communities.

Good organisational skills and the ability to manage competing priorities
Clear communication skills and confidence working with a range of stakeholders
An interest in service improvement, digital solutions and customer experience
Attention to detail and confidence using digital systems
Experience of website content management, digital communications or project support would be helpful, but is not essential.

Why Join Us?
Working for Newcastle City Council offers:

Flexible and agile working option
Local Government Pension Scheme
Generous annual leave and the option to buy more
Access to staff benefits and salary sacrifice schemes
Ongoing training, development, and career progression opportunities
The chance to be part of a team committed to innovation, collaboration, and improving lives

Further Information and Applying
See the supporting documents for the full job description and other important information about working with us.

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents.

Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.

If you would like more information please contact Ben McLaughlan, Service Manager Prevention at ben.mclaughlan@newcastle.gov.uk