We are seeking highly a motivated individual to join our enthusiastic and dedicated Customer Service Assistants teams. We are recruiting for a fixed term post until 31 March 2027 working across our 3 Art galleries, the Laing, the Shipley and the Hatton.

Successful applicants will deliver a high standard of customer service across our venues. Post holders will be expected to undertake a range of activities associated with the general operation of our museums and galleries, acting as the first point of contact for visitors, answering enquires and providing information and assistance on the service and activities within the venue. Post holders will also explain exhibits and displays, demonstrate interactive exhibits and may undertake group guided tours, as well as actively promoting retail and fundraising activities to encourage visitor spend. Operating tills, generating income via donations and shop sales and promoting exhibitions will also be part of the role.

Applicants will have numeracy, literacy and basic IT skill as well as experience in a visitor-facing role and commitment to engaging with visitors.

Appointees will be required to work to a 28-day roster pattern which will include regular Saturdays.

There is more information about what to expect from the recruitment process and working for us here:

If you have any specific questions about the job role, please contact hr@northeastmuseums.org.uk

Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.