Are you an experienced people manager with a passion for delivering exceptional customer service? Do you enjoy leading teams, managing engaging facilities, and making a real impact? If so, we'd love to hear from you.

North East Museums is a major regional museum, art gallery and archives service. We manage twelve museums and galleries across North East England and the Archives for Tyne and Wear.

We are looking for a Customer and Facilities Manager to provide leadership and operational support across four distinctive venues in North & South Tyneside:

Segedunum Roman Fort, Wallsend
Stephenson Steam Railway, North Shields
South Shields Museum & Art Gallery, South Shields
Arbeia Roman Fort, South Shields

This is a varied and rewarding role where no two days are the same. You will lead and inspire Front of House teams, ensuring visitors receive an outstanding experience while overseeing the smooth operation of our facilities, which include two World Heritage Sites. From managing people and performance, to coordinating building-related needs and supporting venue operations, you will play a key role in the success of our museums and galleries.

We're seeking a motivated and experienced manager who can:

Lead, support and develop high-performing customer service teams
Create a welcoming and engaging visitor experience
Manage performance confidently and effectively
Oversee the operational needs of complex buildings and visitor sites
Maintain a regime of robust health and safety procedures and practices
Build positive relationships with staff, visitors and partners
Prioritise competing demands across multiple locations
Respond calmly and effectively to operational challenges
Work closely with other senior team leads to deliver an engaging and accessible programme
Contribute to income generation initiatives

This role would suit someone who is adaptable, highly organised and enjoys working in a dynamic environment where they can make a visible difference.

North East Museums is committed to supporting staff through learning and development.

Further details about the role and the essential criteria needed by prospective candidates are detailed in the accompanying job description and person specification.

There is also more information about what to expect from the recruitment process and working for us here: https://www.northeastmuseums.org.uk/about/jobs

If you have any specific questions about the job role, please contact HR@northeastmuseums.org.uk

Additional Requirements

The job role requires the ability to converse at ease with customers and provide advice in accurate spoken English.
On occasion the job role will require the holder to work evenings and weekends.
The job holder will also be required to support call outs and emergency situations out of hours.
The job holder will be required to work across 4 different sites on a weekly basis.

How to apply:
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents.

Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.