Revenues Officer
Newcastle City Council
Newcastle upon Tyne, United Kingdom£29,064 - £31,022 per annum (pay award pending)Closes: 10 Jun
Revenues Officer
What a typical day looks like – A typical day for a Revenues Officer might involve managing a variety of tasks related to council tax & NNDR, including calculating and issuing bills, collecting and processing payments, and handling customer inquiries.
You may also be involved in recovering arrears, arranging legal action, and managing refunds. A significant portion of your day will involve communicating with residents and other parties regarding council tax matters.
Here's a more detailed breakdown of a typical workday:
If you’re committed to delivering excellent customer service and want to play a vital role in supporting Newcastle’s residents, we’d love to hear from you. Join us and help make a real difference across our city. Apply today.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents.
Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
If you are successful we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.
What a typical day looks like – A typical day for a Revenues Officer might involve managing a variety of tasks related to council tax & NNDR, including calculating and issuing bills, collecting and processing payments, and handling customer inquiries.
You may also be involved in recovering arrears, arranging legal action, and managing refunds. A significant portion of your day will involve communicating with residents and other parties regarding council tax matters.
Here's a more detailed breakdown of a typical workday:
- Processing Bills and Notices
- Preparing and dispatching council tax bills, reminder notices, and summonses to residents
- Handling phone calls , web forms and emails from customers
- Managing Payment Arrangements
- Negotiating and setting up payment arrangements with residents who are struggling to pay their council tax
- Collecting and Processing Payments
- Ensuring the accurate recording and allocation of council tax payments
- Recovering Arrears
- Identifying and pursuing outstanding council tax debts through various methods, potentially including legal action
- Updating and maintaining accurate records of council tax liabilities and payments
- Monitoring the progress of cases and ensuring timely escalation to appropriate stages of recovery
- Contributing to the ongoing improvement of council tax administration processes
If you’re committed to delivering excellent customer service and want to play a vital role in supporting Newcastle’s residents, we’d love to hear from you. Join us and help make a real difference across our city. Apply today.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents.
Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
If you are successful we will undertake additional recruitment checks which will include a check to see if you have any unspent criminal convictions.