Service Improvement Assistant
Newcastle City Council
Newcastle upon Tyne, United Kingdom£29,064 - £31,022 per annum (pay award pending)Closes: 22 Jun
Service Improvement Assistant
Join our Service Improvement Team and help improve how services are delivered across our city.
Why Newcastle City Council
Newcastle is an ambitious, forward-thinking city. At the Council, we’re committed to improving outcomes for residents through high-quality, responsive services. Our values – Proud, Fair and Ambitious – guide everything we do.
About the role
We’re looking for a Service Improvement Assistant to support the delivery of key priorities across Adult Social Care and Prevention.
This is a varied role where you’ll work across service improvement activity, programmes and day-to-day business support. You’ll help ensure workstreams are well organised, informed by good data, and delivered on time.
You will:
About you
You’ll be organised, proactive and comfortable working across a range of tasks and priorities.
You will:
This is a great opportunity to:
As an employee of NCC, you will have access to:
If you would like to discuss these opportunities, please contact Daryll Alder - Programme Lead, Service Improvement daryll.alder@newcastle.gov.uk
Interviews are scheduled to take place at the Civic Centre, Newcastle upon Tyne at a date to be confirmed.
Closing date for applications is 22nd June 2026.
How to apply
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents.
Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
Join our Service Improvement Team and help improve how services are delivered across our city.
Why Newcastle City Council
Newcastle is an ambitious, forward-thinking city. At the Council, we’re committed to improving outcomes for residents through high-quality, responsive services. Our values – Proud, Fair and Ambitious – guide everything we do.
About the role
We’re looking for a Service Improvement Assistant to support the delivery of key priorities across Adult Social Care and Prevention.
This is a varied role where you’ll work across service improvement activity, programmes and day-to-day business support. You’ll help ensure workstreams are well organised, informed by good data, and delivered on time.
You will:
- Support service improvement projects and workstreams
- Maintain plans, actions and documentation to track progress
- Research and analyse information to support decision-making
- Prepare reports, dashboards and presentations
- Help manage data and systems to ensure accuracy and quality
- Act as a first point of contact for queries and support responses
- Organise meetings, workshops and follow up actions
About you
You’ll be organised, proactive and comfortable working across a range of tasks and priorities.
You will:
- Have strong organisational skills and attention to detail
- Be confident using IT systems (including Excel, Word, PowerPoint and Teams)
- Be able to gather, analyse and present information clearly
- Communicate effectively with a range of audiences
- Build positive working relationships with colleagues and stakeholders
- Be able to manage competing priorities and meet deadlines
- Experience supporting projects, improvement work or working in a public service setting would be helpful, but not essential.
This is a great opportunity to:
- Gain experience across a wide range of service improvement work
- Contribute to meaningful change that impacts residents
- Work in a supportive, collaborative team
- Develop your skills in projects, data and service delivery
As an employee of NCC, you will have access to:
- Local Government Pension Scheme
- Generous annual leave and flexi scheme
- Flexible and agile working
- Health and wellbeing support
- A supportive induction and development opportunities
If you would like to discuss these opportunities, please contact Daryll Alder - Programme Lead, Service Improvement daryll.alder@newcastle.gov.uk
Interviews are scheduled to take place at the Civic Centre, Newcastle upon Tyne at a date to be confirmed.
Closing date for applications is 22nd June 2026.
How to apply
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents.
Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.