Civic Support Officer
Newcastle City Council
Newcastle upon Tyne, United Kingdom£26,403 - £27,254 Per annum (Pro Rata for part time working, Actual Salary £15,699 - £16,205 per annum) (Pay Award Pending)Closes: 26 May
2 Vacant positions:
1. Part time (22 Hours) - Permanent post
2. Full time Maternity Cover (37 Hours) Temporay for up to one year
Working hours: 8.30am - 16.30pm
Key Responsibilities:
Provide a professional and friendly front-of-house service to visitors and customers
Handle enquiries and service requests efficiently via telephone, email, and in person
Manage bookings for events, ensuring compliance with legal and customer requirements
Support the management of building operations, including monitoring requests and coordinating repairs
Maintain accurate records, statistics, and documentation to support service delivery
Assist with administrative support, including work for the Register Office (e.g. certificates, filing, indexing)
Process payments using cash and card systems
Ensure reception and public areas are presentable and welcoming at all times
Promote equality, diversity, and inclusion in all aspects of your work
Support a safe, secure, and compliant working environment
About You:
We are looking for someone who:
Has experience working collaboratively in a team
Delivers excellent customer service, even in challenging situations
Can effectively manage workload and meet deadlines
Demonstrates strong communication and interpersonal skills with the public
Has good administrative and IT skills, with high attention to detail
Is self-motivated and able to work on their own initiative
Our Values:
At Newcastle City Council, we are guided by our core values:
Proud
Fair
Ambitious
We are committed to providing an inclusive and supportive workplace where everyone can thrive.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
1. Part time (22 Hours) - Permanent post
2. Full time Maternity Cover (37 Hours) Temporay for up to one year
Working hours: 8.30am - 16.30pm
Key Responsibilities:
Provide a professional and friendly front-of-house service to visitors and customers
Handle enquiries and service requests efficiently via telephone, email, and in person
Manage bookings for events, ensuring compliance with legal and customer requirements
Support the management of building operations, including monitoring requests and coordinating repairs
Maintain accurate records, statistics, and documentation to support service delivery
Assist with administrative support, including work for the Register Office (e.g. certificates, filing, indexing)
Process payments using cash and card systems
Ensure reception and public areas are presentable and welcoming at all times
Promote equality, diversity, and inclusion in all aspects of your work
Support a safe, secure, and compliant working environment
About You:
We are looking for someone who:
Has experience working collaboratively in a team
Delivers excellent customer service, even in challenging situations
Can effectively manage workload and meet deadlines
Demonstrates strong communication and interpersonal skills with the public
Has good administrative and IT skills, with high attention to detail
Is self-motivated and able to work on their own initiative
Our Values:
At Newcastle City Council, we are guided by our core values:
Proud
Fair
Ambitious
We are committed to providing an inclusive and supportive workplace where everyone can thrive.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.