Income Collection Manager
Newcastle City Council
Newcastle upon Tyne, United Kingdom£46,142 - £49, 282 (Pay Award Pending)Closes: 30 Apr
Are you a confident, people focused leader with a passion for delivering excellent income collection services? We're looking for an Income Collection Manager to lead and motivate one of our Income Collection Teams to achieve a strong performance, support our tenants, and deliver outcomes that make a real difference in our communities.
About the Role
As an Income Collection Manager, you will provide clear, motivational leadership to a team responsible for delivering an effective, customer centred rent collection service. You will drive performance, support continuous improvement, ensure compliance with legislation and safeguarding frameworks, and work collaboratively with colleagues and partners to deliver joined up, high quality services.
Your leadership will help ensure that rent is collected efficiently, tenancy breaches are addressed appropriately—including through court processes where necessary—and that vulnerable residents receive the right support at the right time.
About You
We’re looking for someone who brings strong leadership, sector knowledge, and a proactive mindset. You’ll have:
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.
About the Role
As an Income Collection Manager, you will provide clear, motivational leadership to a team responsible for delivering an effective, customer centred rent collection service. You will drive performance, support continuous improvement, ensure compliance with legislation and safeguarding frameworks, and work collaboratively with colleagues and partners to deliver joined up, high quality services.
Your leadership will help ensure that rent is collected efficiently, tenancy breaches are addressed appropriately—including through court processes where necessary—and that vulnerable residents receive the right support at the right time.
About You
We’re looking for someone who brings strong leadership, sector knowledge, and a proactive mindset. You’ll have:
- Strong experience in social housing, particularly in income collection and welfare reform.
- Proven experience managing, motivating, and developing a team.
- Confidence handling complex and sensitive customer issues.
- The ability to work effectively with vulnerable residents.
- A collaborative approach, with experience working closely with internal and external partners.
- A track record of delivering services to target and within budget.
- Excellent written and verbal communication skills, with a strong customer focus.
- High attention to detail and the ability to manage competing deadlines and priorities.
- A commitment to equality, safeguarding, and creating a respectful and inclusive workplace.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.