Senior Direct Payment Officer

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Senior Direct Payments Officer 

About the role

As a Senior Direct Payments Officer, this role will expose you to playing a vital role in supporting residents to manage their care budgets effectively, helping them make informed choices about their support and maintain independence within their local community. You’ll lead day-to-day operations, including onboarding new residents to the Direct Payments service, and ensure our service remains resident-focused and impactful.

 

Our Ideal candidate

• A confident leader who can inspire and guide a well-established team.
• To have a strong financial and analytical skills.
• Be excellent problem-solving abilities.
• Have experience in supervision or management within a social care or financial setting.
• A passion for making a difference in people’s lives.

Here’s what you can expect:

• A role that matters in a place where you matter – Your work will directly improve the lives of residents every day.
• A supportive environment – Join a knowledgeable, friendly team with managers who value and recognise your contributions.
• Hybrid working – Enjoy flexibility with 3 days in the office and 2 days working from home.
• Impactful work – Help people live well in Merton, maintain independence, and improve their safety and quality of life.

A focus on prevention – We work closely with partners to enable residents to live fulfilling lives at home for longer, whether through social connections, home adjustments, or tailored care.

 

Additional Information

• We pride ourselves on being a diverse, tolerant and welcoming Borough and we aim to create a workforce which reflects the community we serve.

• As an inclusive employer, we welcome applications from all backgrounds and look forward to receiving your application.

• We are proud to be recognised as a Disability Confident employer.

 

 What we offer

Please see our why work for us page on our website for more information about a great range of benefits that go beyond salary and offer flexibility to suit you.

For an informal discussion, please contact Shahina Chowdhury via email at shahina.chowdhury@merton.gov.uk or call 0208 545 4416.

Please note we reserve the right to close this advert early should we receive a high volume of applications.