The London Borough of Merton’s award-winning Library & Heritage Service are seeking to recruit two permanent Customer Experience Officers for their libraries. One full time position (35 hours) and one part time (28 hours). 

As a Customer Experience Officer, you will be responsible for delivering excellent customer service and maintaining the high standards expected across our services. You will engage with a wide range of customers, ensuring their needs are met in a professional and approachable manner. You will need strong verbal and written communication skills, along with good IT proficiency and the ability to adapt to changing software systems. You should be confident working both independently and as part of a team in a busy, customer-focused environment.

The role will also involve regular interaction with children and young people, helping to create a welcoming and inclusive environment and supporting their use of library services and activities in a positive and age-appropriate way.

Previous experience of working in public libraries is desirable but not essential. However, you will need to demonstrate a good understanding of how libraries contribute to community and council priorities.

The posts are front line roles and require candidates to undertake some weekend and evening work to agreed shift patterns.