About the role:

We are looking for an organised and customer-focused individual to join our Building Control team as Administration Officer. You will provide comprehensive administrative support, helping to ensure the efficient processing and management of Building Regulations applications, inspections, records, certificates and related correspondence.

As a first point of contact, you will communicate with customers, developers, architects, surveyors and other stakeholders, dealing with enquiries by email, telephone and letter and providing a professional and responsive service. You will maintain accurate electronic records, support regulatory and service requirements, and contribute to the delivery of a high-quality customer experience.

The role plays an important part in supporting compliance with Building Regulations, Building Safety legislation, quality management standards and corporate performance objectives, helping the service to operate effectively and efficiently.

This is an excellent opportunity for someone with strong administrative skills, attention to detail and a commitment to delivering excellent customer service within a professional regulatory environment.

This is a full-time, permanent role working 37 hours per week. The role offers the benefit of hybrid working, combining office-based working with home working for up to two days per week, subject to business needs.

About You

You will have GCSEs (or equivalent qualifications) including English and Maths, together with experience of delivering a comprehensive administrative support service. You will be confident using Microsoft 365 applications and possess excellent attention to detail, with a proven ability to process information accurately and maintain comprehensive records.

With a strong customer focus, you will have excellent communication and interpersonal skills, enabling you to deal effectively with a wide range of customers and stakeholders. You will be well organised, able to manage competing priorities and work to tight deadlines. Comfortable working independently and as part of a team, you will be able to use your initiative, solve problems and remain calm under pressure.

The Council considers this to be a customer focused role and the ability to converse at ease with customers and stakeholders adapting communication style to suit differing audiences and provide advice in accurate spoken English is fundamental to the role.

About Us:

Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy. We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.

We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.

At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council. We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return. As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance.

Our Offer:

A range of benefits including:

Highly flexible hybrid working opportunities
7am to 7pm flexi time to suit personal circumstances
Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave.
Additional 3 days leave given to enable a close down of the offices between Christmas and New year
Free parking
Range of flexible working opportunities to accommodate people’s home/work-life balance include compressed hours, 9-day fortnight, part time.
Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
Employee Assistance Programme which provides confidential & independent information and access to counsellors
Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family
Life Assurance – three times your annual salary (for members of the LGPS)
Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.
Annual flu vaccine
Cycle to work scheme
Staff benefits discounts on leisure, eating out, holidays and shopping
Excellent learning and career opportunities for committed individuals
A professional fee payment, if required for the role

Selection Process:

Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect job specific interview assessment on the day, followed by an interview.

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

If you would like to discuss this position, please contact Chloe Coleman, Senior Administration Officer on 01622 602701.

Interview Dates: 23^rd November 2026