Housing Finance Officer

About the Role:

We have an opportunity for an organised and enthusiastic Housing Finance Officer to join our team. In this role you will support the delivery of an effective rental income and arrears management service across the MBC Housing Portfolio. You will set up and maintain tenancies and rent accounts, process payments, complete daily banking, and administer resident refunds in line with policy.

The role involves managing rent arrears through direct contact with residents and external partners, responding to enquiries, and ensuring accurate data across systems including Agresso, Dynamics and Huume. You will maintain and review Power BI dashboards, provide timely performance reports, and support compliance with regulatory standards.

You will also work closely with Finance, Housing Benefit, Council Tax and other teams to ensure good account management and robust financial control, while contributing to service improvements and maintaining strong relationships with key stakeholders.

This is a full-time position working 37 hours per week on a permanent contract.

This role offers the benefit of hybrid working, with office working at least 2 days per week and working from home. There is also the occasional need to support on resident property visits, as required.

 

About You:

You will be educated to degree level or equivalent with experience working in Housing and/or Finance. You will have a good understanding of rent account management with excellent data analysis skills and the ability to translate data into varying formats, as suitable for the audience.

You will have good communication skills, with the ability to build effective working relationships with stakeholders. You will be organised with a keen eye for details and the ability to work to tight deadlines.

A full UK driving licence and use of your own vehicle to travel to sites across the borough will also be required.

About Us:

Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy.

We continue to build on our strengths - assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.

We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.

 

Our Offer:

A range of benefits including:

• Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave.
• Additional 3 days leave given to enable a close down of the offices between Christmas and New year.
• Free parking
• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
• Employee Assistance Programme which provides confidential & independent information and access to counsellors
• Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family.
• Life Assurance – three times your annual salary (for members of the LGPS)
• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work 
• Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax. 
• Annual flu vaccine
• Cycle to work scheme
• Staff benefits discounts on leisure, eating out, holidays and shopping
• Excellent learning and career opportunities for committed individuals
• A professional fee payment, if required for the role

 

Selection Process:

Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect job specific interview assessment, followed by an interview.

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

The Council considers that the successful applicant will have access to the Government’s secure network and will need to have a Baseline Personnel Security Standard check completed. In addition to the normal pre-employment checks this requires a criminal record check for unspent convictions and verification of employment history for the preceding 3 years. Where the 3 years of employment history cannot be verified through the most recent employment reference, you will need to provide a copy of your HMRC PAYE record for the 3-year period and will need to explain the reasons for any gaps in employment. 

If you would like to discuss this position, please contact Melissa Darby, Housing Finance Lead on 01622 602810.

Job Description and Person Specification

Interview Date: 24^th April 2026