Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Looking for your next step within the Council where you can build on your customer service experience and make a real impact? We’re seeking a confident and compassionate colleague who can communicate effectively in sensitive situations, handle confidential information with care, and maintain a high level of accuracy. If you’re passionate about delivering great services to residents and ready to develop your skills further, this could be the opportunity for you.

What’s the role?

As a Registration Officer, you’ll play a key role in supporting residents through important life events such as births, deaths, marriages and citizenship ceremonies. You’ll use your existing skills to deliver a professional, empathetic and compliant service, ensuring all statutory requirements are met. Working both in the office and out in the borough, you’ll gain valuable experience across a wide range of registration activities while contributing to a supportive team environment.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

Generous holiday allowance
Local Government Pension scheme
Flexible working and family friendly policies
Season ticket and bicycle loans
A range of staff discounts including local subsidised gym memberships
Supportive staff networks

What we’re looking for

A people-focused team player who delivers excellent service, even in challenging or sensitive situations
Confident communicator who can explain information clearly and build trust with residents
Highly organised with strong attention to detail and accuracy
Able to handle confidential information with professionalism and discretion
Flexible and adaptable, with a willingness to work across different locations and duties
Motivated to learn, grow, and contribute to improving services for our communities

Location

The job is primarily based in The Register Office, 368 Lewisham High Street, Lewisham, London, SE13 6LQ we do not operate a hybrid approach , therefore you will be required to work in the office on a regular basis.

Special conditions

Weekend working is required for this job
The job is subject to an basic DBS check

The recruitment process is anonymous and we don’t accept CVs.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact lorraine.adams@lewisham.gov.uk

Please click here to view the Job Description and Person Specification

Salary

£37,509 - £39,807 per annum (SC6)

N.B: All appointments will be offered at the minimum spinal column point (SC6) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council reserves the right to close adverts early if there is a large response.

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