Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Do you have excellent verbal and written communication skills? Do you have experience of working in a busy office environment and meeting demanding targets? Do you have a flair for providing quality outcomes for residents?

What’s the role?

You will be responding to enquiries from home owners, private landlords, tenants, and vulnerable client groups relating to council services that improve the private sector stock in the borough. You will be providing customer advice and assistance on matters relating to, enforcement and licensing. Providing effective administrative services which support the smooth and efficient running of the Licensing and Enforcement Team in addition to maintaining databases.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

Generous holiday allowance
Local Government Pension scheme
Flexible working and family friendly policies
Season ticket and bicycle loans
A range of staff discounts including local subsidised gym memberships
Supportive staff networks

What we’re looking for…

You will have an eye for accuracy with a passion for customer care and data quality. You will be keen to get involved in development opportunities as well as having great people skills and experience of supporting and working alongside a diverse range of people. You will be confident to provide high quality, confidential and trustworthy customer focused services to home owners, landlords, tenants and lettings agencies. You will follow procedures to ensure the effective administration of fees, charges and payments for applications for HMO licences and for Civil Penalties. You will be a flexible team worker with a solution focused mindset that goes the extra mile.

Location

The job is primarily based in Laurence house, 1 Catford Rd, London SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

Special conditions

Numerate and literate
Excellent verbal and written communication skills
Analytical skills
ICT skills
A formal housing qualification would be desirable however experience will also be taken into account

The recruitment process is anonymous and we don’t accept CV’s.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact (Sean.Grady@lewisham.gov.uk)

Please click here to view the Job Description and Person Specification

Salary

£34,863 - £35,892 per annum (SC5)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email LewishamWorks@lewisham.gov.uk and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.

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