Job title: Tele Care Domestic and Collection Assistant

Salary: B1 £25,185 - £25,989

Hours: 37

Contract: Permanent

Location: Assisted Living Leeds, Clarence Road LS10 1LZ – Office based

PLEASE NOTE THAT THE SERVICE WILL BE RELOCATING FROM CLARENCE ROAD TO WATERSIDE ROAD WATERSIDE INDUSTRIAL PARK LS10 1RW In APRIL 2026.

Working on a two-week rota

Week 1: 9am – 5pm Monday – Friday

Week 2: 9am – 5pm Tuesday- Wednesday and Saturday & Sunday

As a Tele Care Domestic and Collection Assistant, you’ll thrive on being part of a team delivering good outcomes for Adults and Children receiving telecare equipment.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Tele Care Domestic and Collection Assistant, you will bring to the role:

Motivation and commitment
Knowledge of the applications, systems and IT programmes and being able to accurately record and retrieve information.
The ability to prioritise workload and conflicting demands.
To be able to follow cleaning and COSHH instructions.
To operate cleaning equipment

About the role

As our Tele Care Domestic and Collection Assistant –you’ll will play a key role in the supply of equipment to support daily living tasks and independence. This is achieved by cleaning equipment which is returned from people’s home when no longer required.

You will be required to collect from people’s own home, any equipment no-longer required.

You will also work closely with the warehouse and maintenance staff within the service to identify equipment which can be recycled and to maintain minimum stock levels.

The role is integral to our Leeds Tele Care Equipment team to support and enable people to live safe, independent, and fulfilling lives, supporting health and social care statutory responsibilities. The service is important to the prevention agenda and provides a vital gateway to independence, dignity and wellbeing for people living in the community. The provision of these products supports avoidance of hospital admission, enables safe rapid discharge from hospital and prevents premature take up of care including residential placements.

The service operates 7 days a week and provides the delivery, ordering, maintenance, service and repair of community equipment following a professional assessment. The service also collects and refurbished equipment for it to be reissued. This role is essential for the recycling of telecare equipment.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact:

Jon Skirrow – Operational Manager Jon.Skirrow@leeds.gov.uk

Jess Dickinson - Deputy Operational Manager Jessica.Dickinson@leeds.gov.uk

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose:

The main purpose of the job is to have the knowledge and skills relating to individual items of telecare equipment to ensure they are all cleaned to an acceptable high standard and that they are in a serviceable condition prior to re-issue. To ensure that the service accommodation is also clean and presentable.

To undertake the collection of telecare equipment which has been issued, used by customers and requires returning to the Service.

Core Values, Ambitions and Goals

As a Council our Ambition is to be the best City Council in the UK

Our behaviours will be influenced by our values of;

Working as a Team for Leeds
Being Open, Honest & Trusted
Working with Communities
Treating People Fairly
Spending Money Wisely

Our Vision

Our vision is “Better Lives for People in Leeds”.

Our goals

“Better Lives” is about a range of positive changes we are working towards in Adult Social Care over the next few years to improve the lives of people who use care and support and wider services in Leeds.

This can be divided into three main strands:-

Better Lives through enterprise – stimulating the social care market and increasing social capital to increase the range of choices for people
Better lives through Housing, Care and Support – working to ensure that people can stay living in their own homes as long as possible.
Better Lives through integration – Adult Social Care and Health services working more closely together to support people.

Responsibilities:

To remove and collect equipment from customer’s properties ensuring minimal damage from the use of any required tools.
To disconnect equipment from the customer details and restore to factory settings.
To be able to drive a manual vehicle.
You will comply with the Local Operational Procedure requirement for safe vehicle checks e.g. daily visual inspection of tyres, lights, oil etc.
To liaise with customers and their families to arrange collections
To use scanner technology on collected items and ensure that the details have been uploaded on the logistic system.
You will be accountable for all equipment (scanners, laptops, tools etc) and stock belonging to the Leeds Telecare Service. To ensure equipment is transported securely and looked after with due care and attention.
You will transport safely and securely confidential client data for the purposes of collections.
You will use computerised systems to record, collate and retain all relevant details of collections and to ensure that actions can be tracked electronically.
Responsibility to ensure correctly protective clothing and footwear are worn as directed by the Infection Control Nurses and Health and Safety Policies.
To store the equipment safety in the decontamination area once collected.
To follow manufacture’s cleaning instructions and service safe systems of work.
To have the knowledge, skills and capability to identify and use the different chemicals required to enable the cleaning of the various items of telecare equipment and the cleaning of the service decontamination area.
Responsibility or lifting, moving and storing equipment safely within the cleaning and main stores area whilst observing the Moving and Handling regulations.
To assist the installation staff in removing equipment from vehicles on their return to the service if own workload allows.
To dismantle equipment prior to cleaning, removing any parts that can harbour foreign bodies or that require intensive cleaning.
To have the ability to clean complex specialised items of electrical equipment and to dismantle and remove any parts to enable cleaning to be undertaken.
To hand wash items of equipment and removable parts which cannot be cleaned in the was unit to the standard as determined by the Infection Control Nurses or to the manufacturer’s instructions.
After equipment has been cleaned and dried the items are to be reassembled, inspected, bagged and instructions supplied (where possible) and the decision made as their suitability for re-issue. Complex specialised equipment to be reassembled but will then be inspected by the other appropriate teams.
When the decision has been made to the suitability of the items the correct acceptance or rejections procedures are to be adhered to.
To advise the management team of any problems relating to equipment, machinery or cleaning area issues.
To inform the Stock Control staff of any stocks of cleaning materials required whilst ensuring adequate supplies are available to continue the service.
To support a flexible approach to service workload requirements.
Keep warehouse area clean and tidy
To work with Leeds Equipment Service within the decontamination and warehouse
You will assist with deliveries, stock allocations, storage, and labelling, cleaning, testing and repair and stock control of telecare equipment and accurately maintain all records associated with stock control and maintenance of equipment.

Health & Safety

Take reasonable care of your own health and safety
Take reasonable care not to put other people - fellow employees and members of the public - at risk by what you do or don't do in the course of your work
Co-operate with LCC and local requirements, making sure you understand and follow the health and safety policies and procedures
Attend all mandatory training on Health and Safety related policies and procedure.
Do not interfere with or misuse anything that has been provided for your health, safety or welfare
Report and record any injuries, strains or illnesses suffered as a result of doing your job
Inform your manager if something happens that might affect your ability to work safely such as suffering an injury or a new medical condition.

Generic

To participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills.
To improve own practice through observation, evaluation, discussion with colleagues and line manager.
To work collaboratively with colleagues, knowing when to seek help and advice.
Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
To undertake other duties appropriate to the post as required.

PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS:

It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Method Of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.

Ability to use computer logistic systems and email and scanning equipment
Ability to organise and prioritise workload
Ability to maintain records accurately.
To respect the need for confidentiality
Ability to communicate effectively both verbally and in writing with colleagues and members
of the public
Ability to identify issues that need to be referred to a manager
Ability to work with customers in their own homes in a sensitive and appropriate way.
Ability to use manual and computer information recording systems
Ability to undertake the mandatory in service training for the role
Ability to follow and understand manufactures’ information regarding equipment.
To ensure own working area is maintained to an acceptable high standard of cleanliness, including decontamination area, racking and storage surfaces.
Of the requirements of policies, procedures and staff instructions, including responsibilities under the Health and Safety, and COSHH regulations and policies.
Awareness of the range of customers likely to use the Leeds Tele Care Service.
Of the need to maintain confidentialities.
Awareness of the use of databases, email and internet sites
Of using computerised information recording systems.
Of communicating with people in a form and manner consistent with their level of understanding, culture, background and preferred ways of communicating.
Of safe Moving and Handling practice.
Committed to continuous improvement, including health & safety training as required.
Abide by the Council’s Equality and Diversity Policy in the duties of the post, and as an employee of the Council.
Carry out all duties having regard to an employee’s responsibility under the Council’s Health and Safety and Safeguarding Adults policies and procedures.
Knowledge of the problems of disadvantaged groups.
Up-to-date, valid UK driving licence and able to drive a manual car.

DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the desirable requirements however these may be used to distinguish between acceptable candidates.

Of Data Protection
Of Safeguarding Adults
Of telecare
Of working with disabled people and carers.