Job title: Assisted Living Leeds Service Co-ordinator

Salary: C3 £32,061 - £33,699

Hours: 37

Contract: Permanent

Location: Assisted Living Leeds, Clarence Road LS10 1LZ – Office based only.

PLEASE NOTE THAT THE SERVICE WILL BE RELOCATING FROM CLARENCE ROAD TO WATERSIDE ROAD WATERSIDE INDUSTRIAL PARK LS10 1RW In July 2026. Monday – Thursday 8.30am – 4.30pm (including ½ break) and Friday 8.30am - 4pm (including ½ break).

As Assisted Living Leeds Service Co-ordinator, you’ll thrive on being part of a team delivering good outcomes for Adults and Children receiving community equipment and telecare.

It’s not about doing repetitive administration tasks but is being involved in a range of activities and closely liaising with Health & Social Care assessors in Leeds City Council and NHS and external suppliers to ensure equipment is ordered and delivered in a timely way.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As Assisted Living Leeds Service Co-ordinator, you will bring to the role:

Motivation and commitment
Knowledge of the applications, systems and IT programmes and being able to accurately record and retrieve information.
Well-developed interpersonal and communication skills and the ability to work with a range of audiences.
The ability to prioritise workload and conflicting demands.
The ability to support Administration and senior managers within the service, both LCC and NHS employed staff.

About the role

As our Assisted Living Leeds Service Co-ordinator you will work closely across the services to support the day to day management of the services which operate from Assisted Living Leeds. The post holder will be responsible for coordinating the front of house provision and ensuring that a safe working environment is maintained and to provide support to the SDM and Operational Managers based at Assisted Living Leeds.

The post holder will lead on health & safety for Assisted Living Leeds.

The role is integral to Assisted Living Leeds to support and enable people to live safe, independent, and fulfilling lives, supporting health and social care statutory responsibilities. The service is important to the prevention agenda and provides a vital gateway to independence, dignity and wellbeing for people living in the community. The provision of these products supports avoidance of hospital admission, enables safe rapid discharge from hospital and prevents premature take up of care including residential placements.

The service operates 7 days a week and provides the delivery, ordering, maintenance, service and repair of community equipment following a professional assessment. The service also collects and refurbished equipment for it to be reissued. This role is essential for co-ordinating this service for Adults and Children.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions

a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact:

Katie Cunningham – Service Delivery Manager

Katie.cunningham@leeds.gov.uk

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose: There are a number of services based at Assisted Living Leeds, Tele Care, Leeds Community Equipment Service, Equipment Training. The role will manage and develop an effective Administrative system for the service including the planning, development and monitoring of services and the management of the Admin team.

Responsibilities:

Responsible for coordinating the front of house provision and ensuring that a safe working environment is maintained.
Provide support to the Head of Service, SDM’s and Operational Managers based at Assisted Living Leeds.
Day to day cover of a reception, presenting a positive personal image, contributing to a welcoming environment for colleagues, partners, customers and visitors dealing with all contact in a professional manner.
Work effectively as part of a team and demonstrate organisational and time management skills prioritising own and team’s work to meet conflicting deadlines
Resolve customer queries, including those of a complex nature.
Liaise between managers and staff to ensure the effective delivery of the services function
Deal with confidential information some of which may be seen as distressing
Maintain effective relationships with a wide range of people including colleagues within the service and across the council, internal/external partners, agencies, customers and the general public dealing with all contact in a professional manner.
Attend relevant meetings, meetings and take minutes when required.
Develop good working relationships with outside agencies and stakeholders
Undertake First Aid at Work Training
Monitor activities in accordance with approved procedures whilst adhering to Financial Regulations. ensuring effective spending of the budgeted sums.
Maintain manual and digital records including accurately inputting, collating and processing sensitive and secure data and information from a variety of sources including basic reports in accordance with the requirements of GDPR

Manage staff, and contribute to their development and training including:

Supervision and appraisal of staff in line with associated policies and procedures
Providing organisational advice. Guidance and personal support
Manage the administration of the service payroll, liaising with HR Advisory and BSC teams.
Hold regular team meetings
Take lead role in the recruitment of administrative staff
Undertake the induction and training of administrative staff

Manage administrative procedures including:

Completion and submission of forms, returns etc., including those to outside agencies
Development and maintenance of recording and information systems
Producing Management information from databases, Spreadsheets etc.
Managing referral for minor works requests for Adults & Health assessors.
Room booking within the service.
Ensure faults are reported to property maintenance and to follow-up any outstanding repairs.
Deal with enquires from the Assisted Living Leeds email account

Flexible and adaptable to change to assist other services as required commensurate to grade
Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills
Improve own practice through observation, evaluation, discussion with colleagues and development programmes.
To work collaboratively with colleagues, knowing when to seek help and advice.
Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Health & Safety

Take reasonable care of your own health and safety
Take reasonable care not to put other people - fellow employees and members of the public - at risk by what you do or don't do in the course of your work
Co-operate with LCC and local requirements, making sure you understand and follow the health and safety policies and procedures
Attend all required training on Health and Safety related policies and procedure.
Do not interfere with or misuse anything that has been provided for your health, safety or welfare
Report and record any injuries, strains or illnesses suffered as a result of doing your job
Inform your manager if something happens that might affect your ability to work safely such as suffering an injury or a new medical condition.

Qualifications: Qualifications demonstrating ability in numeracy and literacy are essential, it is desirable that you hold NVQ Level 3 or equivalent.

PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.

Skills Required

Able to prioritise own and team’s work to meet conflicting deadlines
Able to use computer logistic systems, email and telephone
Able to develop excellent working relationships with colleagues, customers, partner organisations.
Able to contribute to the improvement and development of the service including processes and procedures
Able to respect the need for confidentiality
Able to take minutes of meetings.
Able to undertake Health & safety audits and ensure compliance with Health & safety requirements.
Able to communicate effectively with a wide range of people including sensitive and complex information
Able to accurately analyse, enter and retrieve data and information from digital and manual systems preparing and presenting reports and data to a wide range of audiences

Knowledge Required

Awareness of the range of customers likely to use the Assisted Living Leeds Service.
Of the need to maintain confidentiality.
Of health and safety regulations.
Of general office procedures and practice
Of relevant financial regulations to carry out financial transactions
NVQ Level 3 or equivalent

Experience Required

Computer literate including work related experience of all Microsoft office packages
Of providing excellent customer focused services
Of working with a wide range of performance targets and customer standards.
Of producing and disseminating information
Of dealing with complex queries from a wide range of people
Of working in partnership with others to deliver work to set deadlines
Of providing management, motivation and direction of staff
Of using initiative to develop solutions to issues and problems

Behavioural & other Characteristics required

Committed to continuous improvement.
Ability to understand and observe Leeds City Council Equal Opportunities Policy.
To carry out all duties having regard to an employee’s responsibility under Health & Safety Policies.
Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development
Understand and embrace our values, behaviours and codes of conduct.

DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the desirable requirements however these may be used to distinguish between acceptable candidates.

Knowledge Required

Of Data Protection
NVQ Level 3 or equivalent

Experience Required

Of extracting and analysing data from information databases
Of undertaking performance management reviews