Job title: Administration Assistant

Salary: B1 £25,185- £25,989

Hours: 37 hours per week

Contract: Permanent

Location: Various locations available across the City.

Main office areas are:

South Leeds: Dewsbury Road One Stop Centre, St George's Centre - Middleton, Morley Town Hall and Deacon House.
East Leeds: Kernel House and South Seacroft - Moresdale Lane
West Leeds: Farnley Hall, Albion House, Technorth

As an Administration Assistant supporting Children & Families, you’ll provide essential support that helps frontline social work teams focus on improving outcomes for children, young people and families. This role is perfect for someone who thrives in a fast‑paced environment where accuracy, organisation and empathy really matter.

It’s not just processing tasks, your work will contribute directly to safeguarding, timely decision‑making and smooth service delivery across the city.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As an Administration Assistant, you will bring to the role:

Strong interpersonal and communication skills across face‑to‑face, telephone and written channels.
Ability to work independently, using initiative to meet timescales and manage workload.
Good numeracy, literacy and attention to detail.
Confident use of IT systems and ability to record and retrieve information accurately.
Commitment to excellent customer service, including in challenging situations.

About the role

The Business Administration Service (BAS) provides administrative support across Leeds City Council and all its services. The aim of BAS is to develop a professional service which meets service needs and supports the delivery of the Best Council Plan, ensuring the efficient use of resources, capacity, and technology.

We have a number of roles working in the Business Administration Service to deliver administrative support to a variety of social work teams across the city for Children and Families. You will manage your time effectively, use your initiative to solve problems and work well as an individual and as part of a team, you will be responsible for delivering effective and efficient administration support to social work teams. You will positively embrace new ways of working to ensure a high-quality and consistent service is delivered to our customers.

The role involves hybrid working with a minimum of 2 days a week in the office and you will be expected to attend numerous office locations in the area you support. Flexibility is essential dependent on service need. During your training period, you will be required to do more days in the office. The roles are based in community social work offices across the City.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements
a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice on completing your application.

If you have any queries or would like an informal chat about the role please contact Sharon Dean, Team Leader, 0113 3784940 / sharon.dean@leeds.gov.uk

Rebecca Dean, Team Leader, 0113 3785686 / rebecca.dean@leeds.gov.uk

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Job Description

Job Purpose:

The Business Administration Service provides administration support activities to a wide range of teams and services across the council.

We help the council to streamline operations by redesigning processes, reviewing models of delivery to enable better sharing of resources and exploiting existing or introducing new technology to modernise the way we work.

Our staff use a range of computer programmes and systems to support services which include those working with teams based across the council in a number of different administration roles. The role involves hybrid working (home/office dependant on service need), potentially working face-to-face with customers and working within the council boundaries as required.

This role provides essential administrative support to Children & Families social work teams across the city. Working within the Business Administration Service, you will help ensure that frontline staff can focus on supporting children, young people, and families by delivering accurate, timely, and well‑organised administrative tasks.

Following a period of face‑to‑face training, the role will operate through a hybrid working model, combining on‑site presence with remote working to meet the needs of the service. You will use your strong organisational skills, attention to detail, and ability to prioritise to manage a varied workload in a busy environment. You will handle sensitive information responsibly, support key social care processes, and respond to enquiries professionally. By working both independently and as part of a team, and by embracing new systems and improved ways of working, you will contribute to a consistent, high‑quality, and customer‑focused administrative service.

Responsibilities for Grade:

Working with high levels of accuracy for tasks such as checking documents, recording numerical and alphabetical information.
Identify problems and areas for improvement and offer solutions.
Work unsupervised, using your initiative to adhere to time scales and deadlines and manage your own workload.
Carry out administrative duties.
Ability to collate data and use it to produce reports.
Knowledge and experience of adhering to procedures and legislation relating to confidential information.
Work flexibly and move within service areas – working at different locations depending on service demand.
Willing to abide by the Council’s Equal Opportunities and Health and Safety Policies.
Willing to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

ESSENTIAL REQUIREMENTS: Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

Well-developed interpersonal and communication skills, including face-to-face, telephone and written communication skills.
Work with, and within, multiple teams and contribute to its development with suggestions for new ways of working.
Work on you own and use your initiative to adhere to timescales and deadlines.
Knowledge of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information.
Good numeracy and literacy skills and the ability to deal with complex tasks with support
An understanding of the importance of providing excellent customer services and experience of dealing positively with challenging situations.

Essential behavioural and other characteristics

Understand and embrace Leeds City Council values and behaviours and codes of conduct
Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
Able to understand and observe Leeds City Council policies and procedures
Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
Flexible and adaptable to change to assist other services as required commensurate to grade.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters

PERSONAL SPECIFICATION DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.

Skills Required

Safeguarding (A/I)