Job Title: Admission and Discharge Co Ordinator
Salary: C1 £29,542.00 - £32,046.00
Hours: 37 hrs flexible working covering 7 days per week from 8am and 6pm
Contract: Permanent
Location: Recoveryhub@SouthLeeds

About the Role
As an Admission and Discharge co Ordinator, you will provide essential support to the service and the team, by supporting admission and discharges in the service. Flexibility is key, as you may be required to work across different services.

About You
We are looking for individuals who bring the following to the role:

Experience managing a staff team in a care setting.
Proficiency in using Microsoft Office applications.
Knowledge of strength-based care.
Understanding of the needs of older people.
Familiarity with CQC and Adult Social Care assurance processes.

About the Service
Our Care homes collaborate with individuals to identify their strengths and tailor support to meet their unique needs. This approach helps people live independently in their own homes for longer, which is something we know they value.

What We Offer You
We pride ourselves on providing an excellent employee experience, including:

A competitive salary and annual leave entitlement plus statutory holidays.
Membership of the West Yorkshire Pension Fund with generous employer contributions.
Flexible working arrangements, subject to service requirements.
A clear career pathway and continuing professional development opportunities.
A range of staff benefits to enhance your wellbeing and make your money go further.

How to Apply
Apply online by completing the application form. Please read our guidance for further advice and ensure all sections are completed before submitting your application.

For an informal discussion about the role, please contact Marie Ford 01138435777

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. This role is not open for sponsorship.

Job Description

Special conditions

This post is subject to a higher-level check with the Disclosure and Barring Service. Please note that a criminal record will not necessarily be a bar to obtain employment; this will depend on the circumstances and background to any offence.

Working pattern: Admission & Discharge Coordinators will be expected to work early, late and weekend shifts in line with the needs of the service.

Job purpose

The post holder will work within the Recovery Hub and support the multi-disciplinary team, coordinating the safe and timely admission and discharge of customers to and from the service. They will help ensure that customers and their carers receive a high-quality experience from admission through to discharge, while contributing to reduced delays, shorter lengths of stay and effective flow across the wider Leeds health and social care system.

Responsibilities

Complete daily delegated tasks from the Registered Manager or Deputy Manager to support timely admissions to and discharges from the Recovery Hub.
Coordinate with system partners and external organisations to agree on timely admission of customers from community and acute settings.
Gather relevant discharge information on admission and begin discharge planning at the earliest opportunity.
Support safe admission processes, including responsibility for medicines reconciliation and transcription in line with agreed procedures and competency requirements.
Identify and highlight at the earliest opportunity of customers who have no reason to reside and are ready for discharge, supporting safe and timely discharge arrangements.
Promote strengths-based social care, maximise independent living and champion the city-wide Home First approach.
Coordinate referrals to system partners and external organisations, including homecare providers, care homes, neighbourhood NHS teams and the Active Recovery Reablement Service.
Contact GPs, community services, care homes and other partners to request or provide information and support for discharge planning.
Attend multi-disciplinary team meetings and complete actions delegated by the Registered Manager or Deputy Manager.
Provide the multi-disciplinary team with clear updates on discharge progress and delegated actions.
Ensure No Reason to Reside information is accurately recorded, maintained and updated.
Escalate barriers, risks or delays that cannot be resolved within agreed timescales.
Attend family and clinical meetings, including multi-disciplinary and best-interest meetings, and provide appropriate feedback to managers and others involved in the customer’s care.
Liaise with the wider team each day to maintain an accurate and current position on customer progress.
Communicate effectively and sensitively with customers, families and carers, including where there are barriers relating to language, hearing or cognition.
Maintain accurate and up-to-date customer records in line with Council policies and procedures.
Maintain competence in the use of electronic care records and relevant systems, including CIS, PPM+.and SystmOne
Work within Leeds City Council policies, procedures and staff instructions, including requirements relating to health, safety, wellbeing, confidentiality, data protection and information governance.
Promote equality, diversity, inclusion and anti-discriminatory practice in all aspects of the role.
Work on own initiative within agreed policies and procedures and undertake duties delegated by the Registered Manager or Deputy Manager.
Support customers with daily living tasks, including personal care, where required and within the scope of the role.
Ensure that customers identified for discharge are prepared at the agreed time, including completion of the discharge checklist.
Welcome and orientate new customers, families and carers and provide relevant information about the service.
Compile customer belongings and check these against the property record.
Confirm discharge arrangements with relatives, carers, care homes, community hospitals and other NHS organisations as appropriate.
Confirm transport arrangements and book hospital transport when required and when administrative support is unavailable.
Ensure the customer has their medicines, discharge summary and details of post-discharge arrangements, including outpatient appointments.
Cover duties of colleagues at the same or a lower grade where these are within the post holder’s knowledge and skills, including management of shift responsibilities in the absence of the Registered Manager or Deputy Manager, where appropriate.
Work flexibly across Recovery Hubs or other Care Delivery services where required to meet service needs.
Work early, late and weekend shifts as required by the service Rota and operational needs.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

Commitment to undertake a Level 3 Adult Care Worker Apprenticeship within 12 months of commencement in the post.
Commitment to complete the Care Certificate within 12 weeks of commencement in the post, where not already held.
Functional literacy and numeracy skills at Level 2 or equivalent.

Essential requirements

Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

Ability to undertake moving and handling safely and in line with assessed needs and agreed procedures.
Ability to prepare, communicate and present management information to a range of partners and stakeholders.
Ability to work unsupervised, work one-to-one with customers and use initiative in day-to-day practice.
Ability to make sound decisions, prioritise work and work flexibly as part of a team.
Ability to contribute positively to multi-agency and multi-disciplinary working arrangements.
Ability to complete and review person-centered risk assessments and customer support plans in a responsive and strength-based way.
Ability to support medication administration and medicines management in line with the relevant medication policy and procedure.
Ability to participate in formal reviews and multi-agency meetings.
Ability to build and maintain positive working relationships with customers, carers, colleagues, partners and stakeholders.
Ability to provide effective support management and deputise for the Registered Manager or Deputy Manager for duties commensurate with the grade.
Ability to seek, interpret and evaluate information from a range of sources and make decisions with due regard to the consequences.
Ability to manage sensitive and confidential matters appropriately.
Ability to undertake formal staff supervision.
Ability to apply the principles of social inclusion, recovery, strength-based practice and the social model of disability.
Ability to use electronic communication, care-recording and data systems confidently and accurately.
Understanding relevant trends, policies, legislation, and regulatory requirements relating to vulnerable adults in a social care setting.
Understanding the Care Quality Commission’s regulatory functions.
Understanding confidentiality, data protection, and information governance requirements.
Understanding the needs of older people and adults with complex health, mental health, and social care needs, including the principles of recovery and rehabilitation.
Understanding quality assurance and service improvement approaches.
Understanding equality and diversity issues within Leeds and local communities.
Understanding how to establish and maintain effective partnerships.
Understanding the role, functions, structures, and values of a local authority.
Ability to identify problems and seek appropriate solutions.
Experience in a support management role in a health, social care or community setting.
Experience of advocacy and/or involving people who use services.
Experience using initiative and contributing to service development.
Experience contributing to staff appraisal, supervision and staff development within a health or social care setting.

Essential behavioural and other characteristics

Understand and embrace Leeds City Council values and behaviours and codes of conduct
Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
Able to understand and observe Leeds City Council policies and procedures.
Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing.
Participate in appraisal, training and development activities to ensure up-to-date knowledge and skills.
Be aware of and support differences and ensure equality for all, working in an anti-discriminatory manner and upholding equality and diversity within Leeds City Council.
Recognise and appropriately challenge incidents of racism, bullying, harassment, victimisation and any form of abuse, reporting concerns to the appropriate person.
Flexible and adaptable to change and able to assist other services as required, commensurate with the grade.
Work within the Council’s flexibility protocol.
Demonstrate an understanding of the challenges faced by older people with complex health needs, people experiencing loss of independence and people who may be marginalised through health, social isolation or disability.

Desirable requirements

Candidates are not required to meet all the following desirable requirements; however, these may be used to distinguish between candidates.

Hold a current driving licence.
Understanding health and social care system flow and discharge pathways.
Understanding a range of assessment approaches and intervention techniques.
Understanding dementia and its impact on a person’s health and wellbeing.
Understanding disability issues and rehabilitative approaches.
Experience working effectively within a multi-disciplinary team.
Further experience of working in a support management role.
Experience community-based work with vulnerable people