INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

Job title: Commissioning Support Officer

Salary: C1 £28,598.00 to £31,022.00 per annum

Hours: 37 hours per week

Contract: Permanent

Location: Merrion House

As a Commissioning Support Officer in Adult Health and Social Care, you will thrive on making a positive impact while supporting the commissioning cycle, the management of Contracts, Grant funding and Performance and Quality assurance. Alongside assisting with the establishment, maintenance and review of effective monitoring, reporting and information systems, ensuring processes and procedures operate effectively.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Commissioning Support Officer, you will bring to the role:

Experience of delivering administrative support in a busy office with external contacts.
Experience of communicating effectively with a range of people at all levels, both internal and external to the Council.
Ability to organise, record and support internal and external meetings and events
Ability to produce reports/presentations derived from complex data.
Support to undertake projects, including organising and supporting project activity.

About the role

This is a great opportunity to be a Commissioning Support Officer supporting contract management, performance monitoring and using data and insight to help improve outcomes for the people of Leeds. The role spans across the Public Health, Housing and Prevention team meaning there will be a variety of different projects and work programmes to get involved in. You’ll work closely with a wide range of different providers including the voluntary sector supporting people over 60, Homelessness and Drug and Alcohol Services, Housing organisations, Mental Health support services.

This role is ideal for someone organised, adaptable and confident working with data, contributing to service reviews, inputting on projects whilst also coordinating meetings, producing clear and professional information and someone who can manage priorities and communicate effectively with a wide range of people. You’ll be part of a team focused on collaboration, continuous improvement, and delivering better services for communities.

The role is an integral part of the team, supporting the delivery, monitoring, and continuous improvement of services that help meet the needs of communities across the city.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements

a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice on completing your application.

If you have any queries or would like an informal chat about the role please contact Jay Daniels, Senior Commissioning Officer Call 0113 37 89076or email jay.daniels@leeds.gov.uk.

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Job Description

Job purpose

To support and facilitate the work of Adults and Health Commissioning by supporting Managers and Officers engaged in commissioning, the management of Contracts, Grant funding and Performance and Quality assurance. Assisting with the establishment, maintenance and review of effective monitoring, reporting and information systems, ensuring that the team’s processes and procedures operate effectively.

To be responsible for providing commissioning support which contributes to the delivery of one or more of the following:

Assist with contract management of commissioned services including monitoring outcomes.
Support to undertake data analysis of service performance
Support to undertake provider and service user engagement.
Support to the team’s involvement or reporting to Boards or Project Teams
Support to undertake service review and improvement projects
Support to undertake projects, including organising and supporting project activity

Responsibilities

To assist colleagues in the work with suppliers and potential providers to ensure long term and sustainable social care, health and support services are available including both statutory and universal services.
Develop good working relationships with all stakeholders both internal and external to the authority.
To communicate on behalf of the service with a range of people including elected members, service providers, external agencies, service users and local residents in a polite, tactful and helpful manner.
To support consultation and engagement with service users ensuring that the outcomes are used to influence commissioning, service design and delivery.
To provide project and administrative support to the commissioning and contract management of existing and new services.
To deal with correspondence and progress responses and pursue enquiries which have been referred, including those relating to customer complaints, safeguarding, Freedom of Information (FOI) and Data Protection (DP) Subject Access requests.
To deal with visitors, enquiries by telephone/e-mail and letter and handle all aspects of incoming and outgoing mail to Adults and Health Commissioning Service
To support the organisation of internal or external meetings, events, training, away days, and to organise the production and distribution of communication materials, prepare agendas and contribute to agenda-setting and planning. To minute meetings as required.
To provide project support to key areas of work, including working with Council colleagues and external partners to achieve desired outcomes to agreed (and often tight) deadlines.
Undertake research and obtain information to inform decisions.
Support colleagues within the team to provide briefings, guidance and support to senior officers, elected members and staff across the Council in relation to one or more service areas.
To assist in ensuring compliance with any governance requirements relating to the work of the team, including those relating to commissioning, procurement and financial management.
Analyse findings and contribute updates in a range of informal and formal settings, preparing and delivering presentations on a variety of often complex & sensitive topics/work-streams/projects and to a variety of audiences.
To assist with developing, maintaining and monitoring databases and other record keeping systems relating to the work of Adults and Health Commissioning, including inputting of data, running of routine reports and undertaking data quality checks.
Be aware of and support difference and ensure equal opportunities for all.
To assist the team ensure due regard is taken of equality and diversity when designing, delivering or reviewing policies, strategies, services and human resources.
Contribute to the overall ethos/work/aims of the service showing responsibility for your own personal development and assisting colleagues plan and develop activities which ensure up to date knowledge and skills within the team.
Organise own workload ensuring process is followed to meet conflicting tight deadlines
To have responsibility for, processing of orders, operating a computerised Financial Budgeting system and maintaining inventories in accordance with Financial Regulations and Standing Orders.
To supervise trainees and staff providing temporary cover from time to time as required
To develop a working knowledge of relevant Council, Directorate and Partnership plans and priorities, including the implications for service areas.
To carry out any other duties commensurate with the grade and required for the role.

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Ability to plan and organise work and manage workload effectively
Ability to manage competing priorities and adapt to changing circumstances
Able to work well with people from all backgrounds and from different organisations
Ability to communicate with customers, elected members and others professionally and sensitively.
Ability to organise, record and support internal and external meetings and events
Ability to produce reports/ presentations derived from complex data
Able to use and/or monitor databases and to analyse budgetary and other information.
Investigative, analytical and interpretive skills
Ability to think creatively and constructively to solve problems.
High level of computer literacy and willing to develop new skills in IT
Good literacy and numeracy skills
Basic understanding of health, support or social care issues
Basic awareness of the Data Protection and Freedom of Information principles
Experience of delivering administrative support in a busy office with external contacts
Experience of working in partnership with others.
Experience of organising and prioritising workloads to deliver work to set deadlines
Experience of arranging and servicing meetings, including using electronic diaries
Experience of communicating effectively with a range of people at all levels, both internal and external to the Council
Experience of participating in teams and using own initiative.
Experience of developing or using databases to manage complex data and other information.
Experience of producing information and reports using computer systems/software
Experience of communicating effectively and sensitively with customers, officers, elected members and people from all backgrounds.
Ability to communicate with others professionally.

Essential Behavioural and other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

Ability to present reports / presentations to a variety of audiences.
Ability to supervise staff and monitor performance effectively and set clear objectives
Basic understanding of monitoring performance / projects and / or budgets.
Basic understanding of the role of IT systems within health, support or social care services.
Experience of responding to customer enquiries and complaints
Experience of supervising staff

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