Job title: Family Hub Administrator

Salary: B3 £26,403 - £28,142

Hours: 37

Contract: Temporary (9-12 months Maternity cover from August 2026)

Location: Various (Primarily based in ENE7 Team- East Leeds)

As a Family Hub Administrator you’ll thrive on working in a multi-disciplinary team, being at the forefront of our new Family Hubs. You’ll be the first point of contact for families and professionals, offering a friendly, helpful and engaging service. This is an exciting time for Early Help Services as we deliver our Family Hubs across the City.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Family Hub Administrator you will bring to the role:

Well-developed interpersonal and communication skills with a wide range of people including face-to-face, telephone and written communication skills. Including the processes for dealing with varied information with a range of audiences.
Knowledge of the applications, systems and IT programmes utilised by the service and an ability to accurately record and retrieve information. Training will be provided.
An ability to work on your own and use your initiative to adhere to timescales and deadlines.
Experience and understanding of the importance of providing excellent customer services
An ability to deal positively with challenging situations.

About the role

As our next Family Hub Administrator you’ll be involved in the development of Family Hubs which seek to ensure that families get the right support, from the right service, at the right time. You will be forward facing, ensuring that families are responded to in a timely way and will be the first point of contact for many.

Hub administrators will directly support front line early help services that will reduce the need for statutory interventions. This includes managing incoming email queries and referrals, meeting with people face to face, answering telephone queries and undertaking general administrative duties such as supporting with Mosaic (Social Care recording system), processing financial requests and co-ordinating meetings/room bookings and providing an exemplary customer service. Where appropriate, post holders will contribute to the Council’s health and safety obligations by ensuring visitors are aware of relevant processes and policies and by taking on duties such as Fire Warden for the building in which they are based. They will also play a vital role in data collection to ensure the Hub teams are able to evidence impact and outcomes required for the Supporting Families Programme funding.

The role is integral to our Early Help Service and Family Hubs will include family support workers, social workers, the police and coordinators from voluntary sector organisations such as Behind Closed Doors (Domestic Abuse), Touchstone (Mental Health), and Substance Use (Forward Leeds) and SEND coordinators.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements

a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Angela McAuliffe, Deputy Head of Business Administration by e mailing angela.mcauliffe@leeds.gov.uk or Lyndsey Mortimer, Service Delivery Manager by e mailing Lyndsey.mortimer@leeds.gov.uk

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose

Hub administrators will directly support front line early help services that will reduce the need for statutory interventions. This includes managing incoming email queries and referrals, meeting with people face to face, answering telephone queries and undertaking general administrative duties such as supporting with Mosaic, processing financial requests and co-ordinating meetings/room bookings and providing an exemplary customer service. Where appropriate, post holders will contribute to the Council’s health and safety obligations by ensuring visitors are aware of relevant processes and policies and by taking on duties such as Fire Warden for the building in which they are based. They will also play a vital role in data collection to ensure the Hub teams are able to evidence impact and outcomes required for the Supporting Families Programme funding.

Responsibilities:

Work with high levels of accuracy for tasks such as checking documents and recording numerical and alphabetical information.
Identify problems and areas for improvement and offer solutions.
Support staff and develop new team members.
Use initiative and judgement where appropriate, providing outcomes and solutions for customers from a range of options.
Work on your own, manage your own workload and use your initiative to adhere to time scales and deadlines.
Carry out a range of administrative duties.
Collate data and use it to produce reports.
Understand legal business, financial, audit, confidential and operational requirements of the service, and the impact on its day-to-day work.
Maintain effective relationships with other Leeds City Council staff, Elected Members, members of the public and other partnership organisations as appropriate.
Work flexibly moving within service areas, working at different locations depending on service demand
Flexible and adaptable to change to assist other services as required commensurate to grade
Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills
Improve own practice through observation, evaluation, discussion with colleagues and development programmes.
Work collaboratively with colleagues, knowing when to seek help and advice.
Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications: Qualifications demonstrating ability in numeracy and literacy or equivalent knowledge

PERSONAL SPECIFICATION

ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.

Skills Required

Well-developed interpersonal and communication skills with a wide range of people including face-to-face, telephone and written communication skills. Including the processes for dealing with varied information with a range of audiences.
Able to work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working

Knowledge Required

Knowledge of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information.

Experience Required

Of working on your own and using your initiative to adhere to timescales and deadlines.
Experience and understanding of the importance of providing excellent customer services
Of dealing positively with challenging situations.

Behavioural and other Characteristics required

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.