Job title: Transport Co-ordinator

Salary: C3 £32,061 - £33,699

Hours: 37 hours, Monday to Friday (07:30 - 17:30)

Contract: Temporary (End Date - 31/07/2027)

Location: Passenger Transport, Westland Road Depot, Westland Road, LS11 5SB. Office based working three days per week, with hybrid working available two days per week.

As a Transport Co-ordinator, you’ll thrive on working both as part of a team and on your own initiative to deliver excellent customer service, keeping passengers at the heart of everything you do while ensuring vital transport services run smoothly each day.

You’ll be motivated by making a real difference, helping to ensure vulnerable children and adults can access education, care, and support safely and reliably across the city.

This role is not solely about scheduling journeys; it involves working proactively to resolve issues, adapting to change, responding to changing circumstances, deliver practical solutions and support the delivery of a safe, reliable, and responsive transport service.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Transport Co-ordinator, you will bring to the role:

NVQ level 3 or equivalent or experience in working in a customer support service.
Ability to use ICT accurately in a pressurised environment for lengthy periods.
Experience of and ability to meet conflicting and demanding deadlines.
Experience of working with or in an environment of customers with varying needs, some of which may be complex.

About the role

As our next Transport Co-ordinator, you will play a vital role within the Transport Planning and Logistics team, supporting the effective day-to-day planning and scheduling of passenger transport services across the Leeds authority, including provision for Special Educational Needs (SEN) and Adult Social Care (ASC) passengers.

CEL Passenger Transport is a busy, frontline operational service that is often fast-paced, reactive, and challenging, reflecting the complexity of delivering statutory transport services for approximately 5,000 customers each day.

In addition, the service facilitates transport provision for the council’s Children Looked After (CLA) service, requiring close collaboration with Children and Families to ensure safe, consistent, and appropriate transport arrangements.

Your focus will be on ensuring transport resources are utilised efficiently while delivering safe, reliable, and responsive transport solutions. You will manage sensitive and complex cases, requiring strong attention to detail, empathy, and effective problem-solving skills.

Working collaboratively with internal teams and external providers, you will help maintain high service standards and ensure all transport arrangements meet operational, safety, and compliance requirements.

This role operates within a highly sensitive environment where flexibility, resilience, responsiveness and strong partnership working are essential to meet the diverse and evolving needs of service users.

You must lead by example, possess a positive “can do attitude” be a team player and have the key skills to motivate self and colleagues positively through change whilst fully embracing Equality, Diversity and Inclusion whilst promoting and living the council’s values

Delivering excellent customer care is a service priority therefore you must be skilled and competent in communicating to a diverse customer base internal and external both written and verbal. You must be adaptable, professional, caring, customer focused, confident in developing positive relationships within Passenger Transport and with all our partner sites and parents, carers and guardians.

You must be proficient in the use of Microsoft Office and Teams with the use of Excel being critical to the role to allow for effective planning, monitoring and compliance of both in-house and private hire contractor routes. Maintaining accurate and reliable data at all times is critical to the role, alongside ensuring full compliance with GDPR, data protection legislation, and all relevant council policies and procedures.

Full training will be provided, including support with QRoutes and 365 Response, the service’s planning and real-time transport systems, which are used to optimise routes while meeting complex individual needs.

You will also assist in the monitoring and reporting of any issues and concerns with the Private Hire contractor routes, working closely the Business and Compliance team.

The service fully embraces the council’s hybrid working protocols that support the business and home life. However, it is essential you are always flexible to service needs and work within a staff rota that provides morning and afternoon cover at Westland Road between the hours of 07:30 – 17:30. During the first two weeks of September annual leave is often limited due to critical business operations.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements
a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice on completing your application.

If you have any queries or would like an informal chat about the role please contact Thomas Kirk, Transport Planner. Call 0113 3784169 or email Thomas.kirk@leeds.gov.uk

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Job Description

Job purpose

To work with all stakeholders to ensure an efficient transport service is provided, which meets passenger needs as well as compliance with health, safety and welfare at all times.
To respond to situations or information in order to solve problems and make service efficiencies and improvements.
To be innovative and to offer and implement solutions to ensure an effective deployment of all resources which meets client’s needs.
To implement recommendations from the appropriate manager regarding route logistics.

Responsibilities

To use ICT accurately in a pressurised environment for lengthy periods.
To work as part of a team and to share best practice with colleagues.
To supervise, train, advise and support staff as and when required.
To ensure all staff and yourself carry out duties in accordance with Council Values and Managers Habits.
To be involved in the delivery of a transport service across the city with responsibility for budget management.
To support the Resources Planner in the development of a service, ensuring consistency of approach with a key focus on performance, delivery and quality.
To be responsible for ensuring all legislation and all council policies and procedures are fully implemented.
In conjunction with the Transport Planner, ensure that responses from the service to customers, and partners are dealt with effectively, timely and in a polite and professional manner.
To be responsible for taking remedial action to minimise risk and adverse performance.
To maintain a high level of confidentiality at all times and to ensure all staff adhere to and understand to data governance.
To manage the promotion and delivery of positive solutions to achieve equal opportunities in aspects of service delivery, focusing on equality of outcome.
To work as part of a team and to share best practice with colleagues.
To ensure all staff and self carry out duties in accordance with Council Values.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

NVQ level 3 or equivalent or experience in working in a customer support service

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

To be able to use ICT accurately in a pressurised environment for lengthy periods.
To be able to negotiate or persuade a range of people in order to ensure council policies and procedures are complied with
To be able to work with and work accurately whilst having contact with others who may be verbally abusive, aggressive and demanding
To counsel and negotiate with a wide range of people with differing needs and demands.
Ability to work as part of a team, share best practices with colleagues and managers and to carry out duties in accordance with council values.
Ability to work with a range of services, who may have competing priorities, and to determine the best way forward for the service.
To maintain complete confidentiality, and to comply with Data Protection legislation.
Practical understanding of the application of ICT
Experience of working towards and with quality and service improvements in a customer facing environment, and to manage a culture that improves standards and performance.
Experience of working with or in an environment of customers with varying needs some of which may be complex.
Experience of and ability to meet conflicting and demanding deadlines
Experience of resolving conflict.

Essential Behavioural and other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
Committed to excellent customer care and putting the customer at the heart of everything you do, and continually improving customer satisfaction.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

An understanding of the demands of a transport service.