ASB Team Supervisor

As an ASB Team Supervisor, you will provide day-to-day leadership, coaching, and support to a team of officers managing a varied and often complex caseload. You will play a key role in ensuring high-quality case management, driving performance, and embedding a victim-focused approach that delivers positive and lasting outcomes for residents.

Working closely with colleagues, partner agencies, and local communities, you will provide professional guidance on complex cases, lead on service improvements, and help shape the future delivery of ASB services.

Key Responsibilities

• Lead, supervise, and develop a team of ASB professionals, promoting a positive and high-performing culture.
• Provide expert advice and oversight on complex, sensitive, and high-risk ASB cases.
• Ensure effective use of legislative and enforcement powers to resolve anti-social behaviour and community safety concerns.
• Drive high standards of performance, case quality, and customer service.
• Build and maintain strong partnerships with West Yorkshire Police, housing providers, community safety partners, and other stakeholders.
• Support the ongoing development and improvement of ASB services, ensuring residents remain at the heart of everything we do.
• Promote safeguarding, early intervention, and problem-solving approaches to prevent escalation and achieve sustainable outcomes.

AboutYou

You will be a confident and motivated leader with experience in anti-social behaviour, housing, community safety, enforcement, or a related field. You will have a proven ability to support and develop staff, make sound decisions in challenging situations, and work collaboratively to solve complex problems.

Most importantly, you will be committed to making a real difference for residents, championing excellent customer service, and helping create safer, stronger communities across Leeds.

If you are looking for a rewarding leadership role where you can influence positive change, develop others, and contribute to the future direction of ASB services, we would love to hear from you.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. 

 

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

 

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

PURPOSE OF JOB:

• To provide operational and supervisory support and direction to officers dealing with reported anti -social behaviour.
• Liaising and working with key partners to ensure that a consistent customer focused service is delivered across Leeds in accordance with agreed service standards and current legislation that achieves positive outcomes for victims, witnesses and perpetrators of ASB.

RESPONSIBILITIES:

• To support the delivery of a multi-agency, multi-tenure Anti Social Behaviour Service across Leeds managing case officers and investigations through regular one to one supervisions with employees and case reviews.
• To effectively manage caseloads and resources to ensure the service is delivered in accordance with agreed procedures and service standards.
• To regularly review case management systems to ensure all case records, including electronic and paper files are accountable and demonstrate that investigations have been undertaken in line with agreed procedures.
• To ensure LASBT Case Officers progress ASB case investigations where all support needs are identified and responded to and appropriate legal action can be taken.
• To provide partners (internal & external) with specialist advice and guidance in respect of relevant ASB legislation, tools and powers.
• To take lead responsibility or assist on complex or problematic cases, cases subject to ombudsman complaints or where required to support/maintain service delivery.
• To liaise with legal professionals to ascertain advise on the appropriate legal action to be instigated.
• To represent the Council at Court where necessary, to support staff during court trials and to provide continuing advice to lawyers in response to the progress of action at court.
• To represent LASBT in a range of internal and external meetings in a clear, confident, and coherent manner both as chair and delegate, contributing to the meeting with up to date knowledge of individual cases, suggestions and inviting feedback as required.
• Prepare and deliver concise verbal and written reports on ASB casework and team performance to a range of audiences both internal and external as required.
• To promote and facilitate effective partnership working between a broad range of internal and external partners including Leeds City Council, West Yorkshire Police, Housing Leeds (inc BITMO), Elected Members, Neighbourhood Improvement Boards, other statutory and voluntary sector organisations, to jointly tackle Anti-social behaviour, area hotspots and emerging issues.
• To work closely with colleagues in Housing through regular meetings to provide guidance and advice and to promote partnership working and ensure effective, timely, tenancy enforcement action is taken where appropriate.
• To manage resources across the teams as required in order to respond to challenging or complex cases, unforeseen circumstances and emerging issues.
• To assist Team Managers with researching, checking cases and drafting of written correspondence in relation to complaints, ombudsman cases, senior officers within the Housing , WYP, LCC, elected Members, MP’s and residents of Leeds.
• To review performance management information & service data, to plan and direct team priorities, address any issues arising and maintain a quality customer focused service.
• To ensure LASBT outcomes contribute to current council wide plans and strategies, for example Best Council Plan, People Plan, ASB Statergy, Tackling Youth Violence & Knife Crime, Child Friendly City etc
• To provide a victim focused management approach to service delivery to ensure an effective and efficient service is provided.
• To deputise for the Team Manager in their absence.
• To undertake any other duties as may be required which are commensurate with the responsibilities and grade of the post.
• Take responsibility for your own continuous professional development and that of your individual staff members.

EMPLOYEE SPECIFICATION:

Method of Assessment will be through one or more of the following: Application Form, Test, Interview or Certificate           

• Organisational skills to prioritise activities logically and efficiently
• Ability to manage staff.
• Ability to manage conflicting demands and prioritise workloads & meet deadlines.
• Written communication which produces good quality materials for a variety of purposes (statements, letters, reports etc).
• Verbal communication skills to be articulate and enabling with people at all levels either in person or by telephone.
• Ability use effectively I.T. and paper systems to accurately record information
• Ability to present information to groups ranging from clients to professionals.
• Ability to interact, communicate and respond to, people showing a variety of emotions including aggression and distrust.
• Knowledge and understanding of the disruptive effect anti-social behaviour has on individuals and communities.
• Knowledge and understanding of related tools and legislative frameworks including the Housing Act 1996, Crime and Disorder Act 1998, Police Reform Act 2002, the Anti-Social Behaviour Act 2003, Harassment Act 1997 and/or Environmental Health legislation.
• An excellent knowledge of IT systems in the workplace.
• Knowledge of Data Protection legislation.
• Knowledge and understanding of the Public Sector Equality Duty & the Equal Opportunities legislation,
• Managing staff or other relevant experience such as peer support, mentoring or leading on projects.
• Working and liaison with other agencies and co-ordinating meetings.
• Chairing multi-agency meetings.
• Experience of investigative work.
• Developing partnership working.
• Working in a busy, team environment with conflicting priorities and demands.
• Possess a clear understanding of and the ability to interpret statistical information to strengthen team performance.

• Working with computerised/database systems to record and monitor information.
• Willing to abide by the Council’s Equal Opportunities Policy in the duties of the post, and as an employee of the Council.
• Willing to take personal responsibility under and abide by the Council’s Health and Safety Policy.
• A determination to stop anti-social behaviour harming residents and communities.
• Driven by tenacity and a real interest in tackling anti-social behaviour.
• Ability to show initiative in case development, ownership and decision making around your casework.
• Self-motivation and personal drive to deliver to timescales and required standards.
• Awareness and ability to respect the sensitive and confidential nature of the work with members of the public and partner agencies.
• An inclusive team worker who supports colleagues, fosters partnerships and works collaboratively across boundaries.
• Having a commitment to flexibility to ensure the operational needs of the organisation are met.
• Willing to take part in and utilise any necessary training and development provision.
• A personal and professional demeanour, credibility, presence in groups and one to one contacts.

Essential behavioural and other characteristics

• Understand and embrace Leeds City Council values and behaviours and codes of conduct
• Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
• Able to understand and observe Leeds City Council policies and procedures
• Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
• Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters

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