Job Title: Team Supervisor
Salary: £33,199 (pro rata) + shift allowance & weekend enhancements
Hours: 38.50 hours
Contract: Permanent
Location: Leedswatch
As a Team Supervisor, you’ll thrive on overseeing the responsive, professional service provided to customers and partners during the shift to support crime reduction, in line with the Community Safety Strategy.
Leeds City Council is one of the largest employers in the region, with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About You
As a Team Supervisor, you will bring to the role:

The ability to promote and embed a staff coaching culture, ensuring all staff have opportunities to develop their skills.
Experience in managing teams of staff working within a 24/7 environment.
The capability to manage and monitor performance effectively and set clear objectives for the review of individual and service-level performance.
The ability to work with the Leedswatch Team Managers to ensure operational delivery needs are being met

About the Role
As our dedicated Team Supervisor, you’ll support the delivery of streamlined processes to enable the service to continuously improve, ensuring a proactive and reactive service that contributes to reducing crime and anti-social behaviour. This will require working with Team Managers to ensure that Leedswatch operational staff understand and deliver services within the agreed performance standards, while maintaining professional standards and always providing the best value. You will take an active role in service planning in relation to the operational delivery of the Leedswatch service.
The role is integral to our Leedswatch Services and contributes to working towards the vision: “Striving to create a positive and inclusive working environment in which staff are satisfied, engaged, and committed to giving their best in supporting the Safer Leeds ambition to ensure people are safe and feel safe in Leeds.”
this post is subject to a higher level Police Vetting check. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.

What we offer you
We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements
a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further
Directorate: Communities and Environment

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job purpose

The role is responsible for ensuring that a responsive, professional service is provided to customers and partners during the shift to support crime reduction, in line with the Safer Leeds Plan. This includes ensuring the following services are covered, CCTV monitoring, Alarm Responsive Service, City Centre Vehicle Access System, Out of Hours Call Centre. The role is also responsible for the development of the Leedswatch service through training, ongoing coaching development, and performance management of a multi-service team, which delivers a comprehensive, round the clock, 365 days per year service.

Responsibilities

To Deputise for the Team Manager and the Shift Supervisor in their absence
Must be prepared to temporarily assume the duties of team members in their absence to ensure continuity of service
To undertake day to day management of the team, including responsibility for reviewing staff performance and progress, through the Council’s appraisal and performance management process and completing personal development plans
Check rota and arrange cover where necessary including in advance of shifts, minimising costs to the service and ensure enough staff are on duty to fulfil the service commitments
Periodically undertake housekeeping on internal LeedsWatch systems such as Sentinel, icomply, Genysis, Sharepoint, Misper etc.
To ensure all attendance management and other HR policies are adhered to, investigated, and documented accordingly.
To undertake day to day supervision of staff. It is anticipated that this will include, as a minimum, the following elements:
Responsibility for identifying staff development needs, ensuring each team member is able to fulfil their potential.
Coaching and mentoring new and existing staff, ensuring they are able to provide the expected level of service to all.
Responsibility for reviewing staff performance and progress, including undertaking staff appraisal meetings and completing personal development plans.
Responsibility for agreeing, setting and monitoring personal and team objectives.
Responsibility for ensuring the effectiveness of regular team briefings, keeping staff up to date with developments and issues affecting the service, inclusive of shift briefing and de-briefings.
Review & download footage as required and support RIPA’s and police investigations utilising the control room.
To assist in the development and promotion of new and existing systems using Information Technology.
To use LCC computer technology and Microsoft packages to adhere to LCC processes e.g. Online Appraisals, Attendance Management, Managers self-service system
To report any faults with the IT systems and to take action to minimise the impact of problems affecting performance and targets through the appropriate channels.
To brief LeedsWatch management team on the operational delivery of the Leedswatch service.
Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, Fire ,confidentiality, and data protection, reporting all concerns to an appropriate person.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
Improve own practice through observation, evaluation, discussion with colleagues and appropriate Continuing Personal Development programmes
Work collaboratively with colleagues, knowing when to seek help and advice.
Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, Fire, confidentiality, and data protection, dealing with issues involving staff you are responsible for and reporting all concerns to an appropriate person.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
The duties outlined are not meant as an exhaustive list and any other duties undertaken will be commensurate with the grade.

Essential requirements
It is essential that the candidate should be able to demonstrate the following criteria. Candidates will only be shortlisted if they can demonstrate that they meet all the essential requirements.

Committed to excellent customer service and putting the customer at the heart of everything you do.
Ability to deal with a wide range of service enquiries / issues
Ability to provide leadership that supports, enables and develops staff to achieve results
Ability to monitor and manage performance of a team effectively, and to set objectives for that team and review on a regular basis
Ability to undertake day to day supervision of staff, including carrying out appraisals and coaching and development functions
Ability to work effectively as part of the management team.
Ability to lead team meetings and briefings.
Ability to demonstrate organisational skills.
Able to work flexibly across different work locations and areas as appropriate.
Knowledge of Partnership working
Knowledge of customer service skills and processes.
Experience of working to service targets ensuring excellent service delivery to all aspects of the service
Experience of utilising a variety of communication techniques to ensure the effectiveness of Team Meetings and briefings, and to keep staff up to date with developments and issues affecting the service.
Experience of working in a multi-disciplined team to deliver a front line service
Experience of leading a team, ensuring it meets targets and delivers a responsive service.
Experience of providing leadership that supports, enables and develops staff to achieve results.
Experience of working to tight deadlines, and with competing priorities.
Experience of working with a range of computer packages including Microsoft Word, Excel and LCC In House systems.

Essential behavioural and other characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.