INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

Job title: Administration Supervisor
Salary: C3 - £32,061 to £33,699
Hours: 37 hours per week
Contract: Permanent
Location: City wide (hybrid working)

As an Administration Supervisor, you’ll thrive on supporting Children and Families Social Care Services in particular Family Time Service, Therapeutic Social Work Service and Residential Homes. You will lead high‑performing administration teams that make a real difference to people’s lives across Leeds.

As an Administration Supervisor you will bring:

Strong communication skills and the ability to build positive working relationships with a range of stakeholders.
Able to work flexibly across different work locations and areas as appropriate.
Work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.
Strong organisational skills.
Able to work on own initiative and part of a team.

About the role

The Business Administration Service provides administration support activities to a wide range of teams and services across the council. We help the council to streamline operations by redesigning processes, reviewing models of delivery to enable better sharing of resources and exploiting existing or introducing new technology to modernise the way we work.

As our next Administration Supervisor, you’ll play a key role in supporting Children and Families social work teams across the city. You will manage your own workload alongside the day‑to‑day supervision of administration staff, ensuring processes are delivered accurately, consistently and to a high standard.

You will be responsible for 1:1’s, appraisals, staff development, attendance monitoring and team performance as well as working closely with the Team Leader to develop new ways of working and ensuring a high-quality, consistent service is delivered to our customers.

This role involves hybrid working, with a minimum of two days in the office but on occasions determined by service need this may mean more. Flexibility in connection with this is essential.

How to apply

This vacancy will form part of a trial of the Council’s new recruitment system for local recruitment.

To apply, please submit your CV (maximum two sides of A4) via the recruitment portal.

An application form is not required. Please complete the referee details section, which we may choose to follow up.

In the mandatory supporting statement section, please can you outline how you meet the essential criteria of the role (please note maximum word count is 500).

Closing date is: Wednesday 30th July

If you have any queries or would like an informal chat about the role please contact: Caroline Regan on 0113 3780156 or Caroline.Regan@leeds.gov.uk (Mon – Thurs).

Job Description

Job Purpose:

The Business Administration Service provides administration support activities to a wide range of teams and services across the council.

We help the council to streamline operations by redesigning processes, reviewing models of delivery to enable better sharing of resources and exploiting existing or introducing new technology to modernise the way we work.

Our staff use a range of computer programmes and systems to support services which include those working with teams based across the council in a number of different administration roles. The role involves hybrid working (home/office dependant on service need), potentially working face-to-face with customers and working within the council boundaries as required.

This role is working in the Business Administration Service to deliver administrative support to a variety of social work teams across the city for Adults & Health.You will manage your own workload as well as the priorities of the administration teams, which are responsible for the delivery of effective and efficient administration processes to support social work practice. Clear communication is essential as you will be responsible for 1:1s, appraisals, staff development and absence monitoring as well as working closely with the Team Leader to develop new ways of working and ensuring a high-quality, consistent service is delivered to our customers.

Responsibilities for Grade:

Experience of supervising and developing staff to ensure work is prioritised and carried out effectively and efficiently to ensure deadlines are met to high standards.
Experience of managing your own workload and meeting targets whilst maintaining quality as part of a team.
Present a variety of information in a clear and concise way both through written reports and verbally with high attention to detail.
Knowledge and experience of adhering to legislative business, financial, audit and operational requirements of the service, and the impact on its day-to-day work.
Experience of dealing with sensitive and confidential information.
A commitment to the continuous improvement of quality standards, business procedures and processes through continuous review and development.
Provide suggestions to management for the improvements of processes and services.
Attend service relevant meetings and take minutes when required.
Resolve customer queries, including those of a complex nature.
Knowledge and experience of adhering to procedures and legislation relating to confidential information and financial regulations.
Work flexibly and move within service areas – working at different locations depending on service demand
Willing to abide by the Council’s Equal Opportunities and Health and Safety Policies.
Willing to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Essential requirements: Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

Experience of communicating clearly and effectively with a wide range of people and being able to develop strong working relationships.
Work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.
A commitment to personal development and to keep informed of legislative and policy changes.
Experience of working on your own and using your initiative to adhere to timescales and deadlines.
Experience of providing excellent customer services and dealing with queries from a range of people.
Experience of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information.

Essential behavioural and other characteristics

Understand and embrace Leeds City Council values and behaviours and codes of conduct
Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
Able to understand and observe Leeds City Council policies and procedures
Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
Flexible and adaptable to change to assist other services as required commensurate to grade.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters

Desirable requirements: Candidates are not required to meet all the following desirable requirements however these may be used to distinguish between candidates.

Safeguarding

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