INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

Job Title: Business Support Specialist

Salary: £28,598 – £31,022 (C1)

Hours: 37 hours

Contract: Temporary, 12 month maternity cover

Location: Newmarket House LS9 0RJ

As a business support specialist, you’ll help Waste Management deliver an excellent service for the residents of Leeds by investigating and resolving written complaints and enquiries from the public, partners and ward members.

You’ll be working closely with team managers in a fast-paced environment, accessing specialist service information and contributing to service improvements in how the city collects waste and recycling.

Key requirements:

As a business support specialist, you will bring:

Clear and professional written and verbal communication skills to internal and external stakeholders
Ability to handle complex queries in line with Council complaint policies
Organise workloads to competing deadlines, independently and within a team environment
Maintain and accurately update various specialist information systems and databases

Ability to use initiative and be flexible to managing work priorities

More about the role

The attention, interest and future developments on how we collect, recycle and dispose of the city’s waste has never been greater. Waste management is a busy service, typically emptying half a million bins a week from the 360,000 households we serve. This is your opportunity to bring your transferable skills and experience to the service as our next business support specialist, where you’ll be part of a supportive team that works flexibly to respond to complaints and enquiries.

Dealing with a range of written enquiries and complaints from members, MPs and the public, you’ll work with management teams to coordinate investigations and responses. Attention to detail is important to maintain accurate audit trials while presenting clear written responses within the Council’s complaint policy timescales.

What we offer you

The team is office based with the opportunity for regular hybrid working subject to work requirements. Training and development opportunities are provided to help build your career within a large and supportive service.
Job Description
Job Purpose:
To provide an effective and efficient administration and support service as part of a business support pool serving the Environmental Services Division.
Primary areas of work to include, the provision of specialist service support, the provision of specialist service information to partners and the public, the delivery of complex administration functions, to liaise with other services such as BSC and HR as required, and to support the role of the supervisor.
Responsibilities:

To provide a detailed, technical or specialist support to a wide variety of front line teams and to the public.
Organise and operate administrative systems within the service.
Contribute to the planning, development and monitoring of support services.
Monitoring and evaluation of the systems and processes.
Develop good working relationships with outside agencies and stakeholders.
Liaise between supervisors and other administration staff
Take lead role in the development and maintenance of record/information systems including a specialist and lead role as required.
Present a positive personal image, contributing to a welcoming environment for customers and visitors.
Provide an excellent customer service to colleagues, customers and visitors to the service.
Provide detailed analysis and evaluation of data and produce detailed reports/information as required.
Produce and respond to complex correspondence.
Manage complex administrative procedures.
Be responsible for completion and submission of complex forms, returns etc., including those to outside agencies.

Be responsible for the selection and management of resources, including budgetary monitoring and regular audit of resources.

Provide advice and guidance to staff and the public on complex or technical issues.
Undertake research and obtain information to inform decisions.
Be aware of and comply with policies and procedures relating to child protection, inclusion, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
Understand and abide by the Council’s equal opportunities policy in the duties of the post and as an employee of the Council.
Participate in training and other learning activities and performance development as required and for personal development.
To undertake any other duties as required that are commensurate with the nature and level for this post.

PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.
Skills Required

Able to communicate effectively with a wide range of people including sensitive and complex information.
Able to prioritise own work to meet conflicting deadlines.
Able to produce and present routine reports and data.
Able to accurately enter/retrieve data information from information systems.
Able to display a responsible and co-operative attitude to working towards the achievement of the service’s aims and objectives.
Able to undertake activities to develop staff utilising the Divisional appraisal scheme

Knowledge required

Of general office procedures and practice.
Of relevant financial regulations to carry out financial transactions.

Experience required

Of dealing with more complex queries from a wide range of people.
Of operation of complex and specialist administrative systems including associated IT.
Of working in partnership with others to deliver work to set deadlines.
Of providing customer focussed services.
Of participating in teams and using own initiative.
In the use of the Microsoft package.

Behavioural & Other Related Characteristics required

Understand and embrace Leeds City Council Values and Behavioursand codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambitionof Health & Wellbeing, Inclusive Growth and Zero Carbon

Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

PERSONAL SPECIFICATION DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates Method Of Assessment (MOA) – A = Application Form T = Test I = Interview C = Certificate
Knowledge required

NVQ Level 3 or equivalent or equivalent academic qualification.

Experience required

Of extracting and analysing data from information databases.

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