Job title: Senior Administration Assistant

Salary: B3 £26,403 - £28,142

Hours: 37 hours per week

Contract: Permanent

Location: Tribeca House

As a Senior Administration Assistant, you’ll thrive on providing support to statutory and non-statutory services in Care Delivery Services which provide tailored adult social care aimed at promoting independence and connecting people with community resources.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Senior Administration Assistant, you will bring to the role:

Well-developed interpersonal and communication skills with a wide range of people including face-to-face, telephone and written communication skills. Including the processes for dealing with varied information with a range of audiences.
Work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.
Experience and understanding of the importance of providing excellent customer services and experience of dealing positively with challenging situations.

About the role

This role provides administration support to statutory and non-statutory services in Care Delivery Service which provide tailored adult social care aimed at promoting independence and connecting people with community resources. The services you will be working with are:

Services: Safe spaces for individuals with dementia or complex needs, including transport and personalised activities.
Hubs: Support for people over 50, with a focus on Black, Asian, and minority ethnic communities.
Leeds Homeshare: A service matching people needing help around the home with people looking for accommodation.
Mental health day opportunities | Leeds.gov.uk Specialised support to help individuals maintain their health and wellbeing.
Shared Lives: Respite care and day support in the home of a approved carer.

By providing administrative support you will find this is a rewarding role if you have an interest in supporting professionals to help some of our most vulnerable families.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements
a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice on completing your application.

If you have any queries or would like an informal chat about the role please contact Indi Matharu, Principal Service manager on Tel: (0113) 3785410.

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Job Description

Job Purpose:

The Business Administration Service provides administration support activities to a wide range of teams and services across the council.

We help the council to streamline operations by redesigning processes, reviewing models of delivery to enable better sharing of resources and exploiting existing or introducing new technology to modernise the way we work.

Our staff use a range of computer programmes and systems to support services which include those working with teams based across the council in a number of different administration roles. The role involves hybrid working (home/office dependant on service need), potentially working face-to-face with customers and working within the council boundaries as required.

Responsibilities for Grade:

Working with high levels of accuracy for tasks such as checking documents and recording numerical and alphabetical information.
Identify problems and areas for improvement and offer solutions.
Supporting staff and develop new team members.
Use own initiative and judgement where appropriate, providing outcomes and solutions for customers from a range of options.
Work on your own, manage your own workload and use your initiative to adhere to time scales and deadlines.
Ability and experience to carry out administrative duties.
Ability to analyse and collate data and use it to produce reports.
Understanding of legal business, financial, audit, confidential and operational requirements of the service, and the impact on its day-to-day work.
Work flexibly and move within service areas – working at different locations depending on service demand.
Willing to abide by the Council’s Equal Opportunities and Health and Safety Policies.
Willing to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Essential requirements: Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

Well-developed interpersonal and communication skills with a wide range of people including face-to-face, telephone and written communication skills. Including the processes for dealing with varied information with a range of audiences.
Work with, and within, multiple teams of staff and contribute to its development with suggestions for new ways of working.
Experience of working on your own and using your initiative to adhere to timescales and deadlines.
Knowledge of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information.
Experience and understanding of the importance of providing excellent customer services and experience of dealing positively with challenging situations.

Essential behavioural and other characteristics

Understand and embrace Leeds City Council values and behaviours and codes of conduct
Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
Able to understand and observe Leeds City Council policies and procedures
Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
Flexible and adaptable to change to assist other services as required commensurate to grade.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters

Desirable requirements: Candidates are not required to meet all the following desirable requirements however these may be used to distinguish between candidates.

Safeguarding