Job title: Administration Assistant

Salary: B1 £25,185- £25,989 (pro rata for part-time)

Hours: 18.5 hours per week

Contract: Temporary (12 months)

Location: Youth Justice Centre, Hunslet

Business Administration Service (BAS) is responsible for administrative staff providing professional administrative services to a wide range of teams and service areas across the whole of the Council. The BAS aims to deliver efficient and modern administrative services to support the delivery of Council services to the Citizens of Leeds and to help achieve the Best City Ambition.

This role is perfect for someone who thrives in a fast‑paced environment where accuracy, organisation and empathy really matter. It’s not just processing tasks, your work will contribute directly to timely decision‑making and smooth service delivery across the city.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As an Administration Assistant, you will bring to the role:

Strong interpersonal and communication skills across face‑to‑face, telephone and written channels and the ability to multi-task in a fast-paced environment.
An ability to work independently, as well as with people across the organisation, using initiative to meet timescales and manage workload.
Flexibility, enthusiasm and adaptability when helping to implement change.
Resilience when dealing with sensitive and confidential information.
Good numeracy, literacy and attention to detail.
Confident use of IT systems and ability to record and retrieve information accurately.
Commitment to excellent customer service, including in challenging situations.

About the role

This role is working in the Business Administration Service delivering administrative support to the Youth Justice service, an organisation of professionals from health, probation, youth justice, social work, education, housing, and police backgrounds. Working as a team you will help to prevent offending and re-offending and support young people to make positive changes in their lives. You will be able to communicate clearly and effectively with a range of partners including the police and the courts and will be responsible for corresponding to queries through our inbox and phone line and providing some reception cover.

A key focus of your role will be to provide admin support for weekly multi-agency Strengthening Youth Futures panels. This is part of the government’s Safer Streets Mission which is being delivered as a Home Office pilot as part of their stated mission to improve outcomes for teenagers and help them thrive. The mission takes a whole-systems approach to achieving specific goals including halving knife crime and violence against women and girls within a decade and restoring public confidence in the police and justice system. The panel identifies and supports children who could be vulnerable to being drawn into crime.

The role is primarily based at the Youth Justice Centre in Hunslet but with some working at other bases, including Technorth. A minimum of one day a week in the office is essential, with the option to work from home for the remaining days. During your training period, you will be required to do more days in the office. The role involves some contact with young people accessing the service.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement, plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements, subject to service requirements
a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice on completing your application.

If you have any queries or would like an informal chat about the role please contact Georgina.Reucroft@leeds.gov.uk(Team Leader), 0113 378 2947, or Vicki.White@leeds.gov.uk0113 378 3594 (Principal Administration Manager).

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Job Description

Job Purpose:

The Business Administration Service provides administration support activities to a wide range of teams and services across the council.

We help the council to streamline operations by redesigning processes, reviewing models of delivery to enable better sharing of resources and exploiting existing or introducing new technology to modernise the way we work.

Our staff use a range of computer programmes and systems to support services which include those working with teams based across the council in a number of different administration roles. The role involves hybrid working (home/office dependant on service need), potentially working face-to-face with customers and working within the council boundaries as required. Specific job purposes for all Business Administration Teams are detailed below. Further details regarding the vacancy you have applied for are detailed in the advert.

Responsibilities for Grade:

Working with high levels of accuracy for tasks such as checking documents, recording numerical and alphabetical information.
Identify problems and areas for improvement and offer solutions.
Work unsupervised, using your initiative to adhere to time scales and deadlines and manage your own workload.
Carry out administrative duties.
Ability to collate data and use it to produce reports.
Knowledge and experience of adhering to procedures and legislation relating to confidential information.
Work flexibly and move within service areas – working at different locations depending on service demand.
Willing to abide by the Council’s Equal Opportunities and Health and Safety Policies.
Willing to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Essential requirements: Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

Well-developed interpersonal and communication skills, including face-to-face, telephone and written communication skills.
Work with, and within, multiple teams and contribute to its development with suggestions for new ways of working.
Work on you own and use your initiative to adhere to timescales and deadlines.
Knowledge of the applications, systems and IT programmes utilised by the service and being able to accurately record and retrieve information.
Good numeracy and literacy skills and the ability to deal with complex tasks with support
An understanding of the importance of providing excellent customer services and experience of dealing positively with challenging situations.

Essential behavioural and other characteristics

Understand and embrace Leeds City Council values and behaviours and codes of conduct
Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
Able to understand and observe Leeds City Council policies and procedures
Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
Flexible and adaptable to change to assist other services as required commensurate to grade.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters

Desirable requirements: Candidates are not required to meet all the following desirable requirements however these may be used to distinguish between candidates.

Skills Required

Safeguarding (A/I)