Job Title: Landlord Support Officer

Salary: C3 £32,061 - £33,669

Hours: 37

Contract: Permanent

Location: Merrion House

As a Landlord Support Officer, you will work with accommodation providers and the citizens of Leeds to resolve tenancy‑related issues, support compliance with the Renters’ Rights Act (RRA) and wider housing legislation, and prevent homelessness wherever possible. You will work directly with customers, undertaking homelessness assessments and identifying creative and practical solutions to prevent homelessness for households experiencing tenancy‑related difficulties.

This role offers the opportunity to further develop your knowledge and skills in homelessness prevention, tenancy sustainment, partnership working and tenancy reform within a busy, customer‑focused housing service.

Leeds City Council is one of the largest employers in the region, with over 14,000 employees. We are committed to recruiting and developing talented individuals who embody our council values and ambitions.

About You

As a Landlord Support Officer, you will bring to the role:

The ability to communicate effectively, influence others and deliver an efficient, customer‑focused service.
Experience of working collaboratively with a wide range of partners, including landlords, agents, customers and support services.
An adaptable communication style, demonstrating empathy and professionalism when supporting citizens approaching the service who may be at risk of homelessness.
The ability to undertake homelessness assessments and work creatively to prevent homelessness for customers with tenancy‑related issues.
An interest in upstream homelessness prevention, tenancy sustainment and the principles of the Renters’ Rights Act, supported by problem‑solving and partnership working.

About the Role

This role sits within the Leeds Housing Options Tenancy Support Team, which works with citizens at risk of homelessness and accommodation providers across the city to achieve sustainable, long‑term housing outcomes.

The team aims to prevent and relieve homelessness, reduce reliance on temporary accommodation, and support tenancy sustainment through early intervention and creative problem‑solving. The post holder will work directly with customers to assess housing need, explore statutory and non‑statutory prevention options, and resolve tenancy issues before they escalate.

The role will also involve close collaboration with Private Sector Housing, particularly in relation to new and emerging duties under the Renters’ Rights Act, supporting joint working, compliance and best practice across services.

What We Offer You

We take pride in offering an excellent employee experience, including:

A competitive salary and generous annual leave entitlement, plus statutory holidays
Membership of the West Yorkshire Pension Fund with generous employer contributions
Flexible and hybrid working arrangements, subject to service requirements
Clear career pathways and continuing professional development opportunities
A range of staff benefits to support wellbeing and help your money go further

How to Apply

Please complete the online application form and read our guidance for further advice.
Ensure all sections are completed carefully before submitting your application.

If you have any queries or would like an informal discussion about the role, please contact:
Camerron Calvert – Camerron.calvert@leeds.gov.uk

A Disclosure and Barring Service (DBS) check against the relevant children’s or adults’ barred list (as applicable) will be carried out for preferred candidates. Please read our recruitment of ex‑offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans, and people who are LGBT+, ethnically diverse, disabled or care experienced.

This role is based in the UK. Home Office guidance requires candidates to evidence their right to work in the UK prior to commencing employment.

Job Description

Job Purpose: The Landlord Support Officer is a generic post associated primarily with supporting landlords who have provided properties through the Private Sector Lettings Scheme within Leeds Housing Options. The post holder will be responsible for delivering an effective support service to landlords, whilst maximising early intervention and prevention opportunities to households who have a housing need.

Additional main duties will include actively developing landlord and tenant relationships through a variety of different approaches, particularly through the implementation of a new landlord initiative which encourages the resolution of tenancy issues within a housing team focused upon helping to deliver the Councils strategic outcomes, through specialist delivery mechanisms. The post holder will be expected to carry out more complex duties, provide support and, depending on team needs, supervisory support.

Responsibilities:

Play a pivotal role in identifying prevention and early intervention opportunities.
Ensuring the implementation, recording, monitoring and distribution of dedicated and effective prevention work with the Private Rented Scheme at its core.
To be responsible for building and maintaining strong relationships with landlords.
To work closely with The Department of Working Pensions (DWP) and Leeds Benefit Service to enhance landlord support.
Investigate and resolve any financial claims made against the scheme by landlords.
Oversee a new early intervention programme where landlords can contact us before serving tenant’s an eviction notice.
To be responsible for the achievement of performance targets around tenancy sustainment in Private Sector Lets through the Scheme.
To deal with all tenancy issues and work with other agencies to help create safe and sustainable tenancies.
Supervise and manage staff as required.
Provide appropriate advice and support to customers and landlords in line with The Homelessness Reduction Act.
To ensure the Councils safeguarding procedures are followed where appropriate.
To actively develop and promote landlord and tenant relationships through a variety of different approaches.
To work with partner services, elected members and local communities to deliver and develop services and improvements in a defined area.
To work within Council policies and procedures including data protection and financial regulations.
To ensure the Council’s health and safety policies and legal requirements are adhered to.
To contribute to the development, review and improvement of policies and strategies in line with current legislation and best practice.
To support the achievement of equality and diversity in both employment and service delivery including the promotion of equality of opportunity.
Promote and deliver the priorities, values and objectives of Leeds City Council at all times.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Essential requirements Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

Essential behavioural and other characteristics

Understand and embrace Leeds City Council values and behaviours and codes of conduct
Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
Able to understand and observe Leeds City Council policies and procedures
Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
Flexible and adaptable to change to assist other services as required commensurate to grade.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters