Neighbourhood Housing Officer

SO2: Starting salary £42,912 per annum incl LW

X1 permanent and 4 fixed term contracts for 12 months

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

Our Neighbourhood Housing Team delivers a proactive, customer-focused service to Lambeth tenants and leaseholders. As a Neighbourhood Housing Officer, you will manage complex housing management casework, investigate and resolve tenancy and estate issues, work closely with internal and external partners, and ensure residents receive a high-quality service. This is a dynamic role requiring sound judgement, excellent communication skills and a commitment to achieving positive outcomes for residents and communities.

Permanent and Fixed Term Opportunities Available

We are currently recruiting to a number of Neighbourhood Housing Officer positions, including:

Permanent full-time position
Fixed-term contract positions (up to 12 months)

Please indicate in your application whether you would be interested in being considered for both permanent and fixed-term opportunities.

We welcome applications from people looking to build a career in housing, including those with transferable skills from customer service, community, enforcement, support, tenancy, housing, local government, or related environments.

Training and development will be provided; however, successful candidates must be able to demonstrate the ability to manage complex casework, make balanced decisions, and work confidently with residents and partner agencies. This reflects the responsibilities of the role as set out in the person specification.

Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs

You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas

Contact Information:

For an informal discussion about the role, please contact Anna Tran at Atran@lambeth.gov.uk

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job description and person specification

"Recent applicants need not apply"

How to Apply:

If you're interested in this opportunity, click on the apply button and complete an online application.

In your supporting statement, please clearly demonstrate how you meet the shortlist criteria marked with an 'A' at shortlist stage.

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines:

Advert close date: 11:59pm on Sunday 30^th August 2026.

Please cleck here to view: Lambeth Staff Benefits

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

We actively support applications from Lambeth Care Leavers.