Neighbourhood Housing Officer position

Starting Salary £42,912 per annum incl LW

6-month Fixed Term Contract or Secondment Opportunity

About Us:

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

About the Team:

The team is based in the heart of Lambeth, and our aim is to provide excellent customers services to our residents and all key stakeholders. Supportive teamwork is the ethos of our team as well as supporting our vulnerable residents. Keeping our estates safe and clean is important, and we do this by working in collaboration with other teams and contractors. Continuous professional development is encouraged, and this is supported by Mentoring and Coaching opportunities.

About the Role:

This role is a generic role and requires onsite inspections, fire risk assessments and contract monitoring, face to face vulnerable surveys and dealing with hoarding cases. Responding to customer queries and dealing with complaints and members enquiries. Carry out tenancy management matters, tenancy audits, estate walkabouts, estate surgeries and attendance at evening tenant and resident meetings with stakeholders and any associated tasks that relate to your area of responsibility.

To be considered for interview, your supporting statement will clearly evidence:

Contributing to the development of sustainable communities and delivering an integrated generic housing service to tenants and leasehold customers.

Working closely with other teams and key stakeholders to achieve sustainable tenancies. Providing a proactive and customer focused housing management service across a designated area.

Ensuring that the Council fulfils its legal and contractual obligations to tenants and leaseholders and taking the appropriate action to ensure our estates are safe and well maintained, as well as making sure all remedial work and post inspections are carried out.

Acting as a regular and visible presence on estates, and providing advice, information and reports on any housing management matter. Supporting the Neighbourhood Housing Team deliver the Vulnerable Residents Offer.

The successful candidate must have:

Good verbal and written communication skills, interpersonal skills,
Be a collaborative worker and supportive team player
Good attention to detail, flexible and responsive.

Contact Information: For an informal discussion about the role, please contact Sehaer Siddique at Ssiddique@lambeth.gov.uk

Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs

You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description and Person Specification

How to Apply:

To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application.

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines:

Advert close date: @23:59 on Sunday 15 March 2026.

Benefits: Please cleck here to view: Lambeth Staff Benefits

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.