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Housing Officer (Cambridge Road Estate)

Royal Borough of Kingston upon Thames

Kingston£38,256 - £42,060 (Per annum)Fixed Term Length of Employment / Contract End Date 8 months / 31 March 2027Full Time (36 hours/week)Closes: 28 Jun 2026
Kingston Council
Kingston
Hybrid Working
Fixed Term
8 months / 31 March 2027
Full Time
G
36
£38,256 - £42,060
Per annum
27 days

28/06/2026, 23:55

09 July 2026 and 10 July 2026

Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.

We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

We are seeking an experienced Housing Officer with a minimum of 2 years' experience in general needs housing management. Due to high demand, the successful candidate will be required to work on-site 4 days a week and  1 day working from home. 

There will be a need to attend a housing surgery held on Tuesdays at Queen Mary Hall. 

  • Delivering an integrated housing service to tenants and leasehold customers and to work closely with other teams, councilors and Tenants & Residents Associations to achieve and maintain sustainable tenancies in sustainable communities. 
  • Providing a proactive and customer focused housing management service across a designated area and ensuring that the Council fulfills its legal and contractual obligations to tenants and leaseholders.  
  • Acting as a regular and visible presence on Cambridge Road Estate, taking action to make sure the neighbourhood is safe and well maintained and providing advice, information and reports on any housing management matter.
  • Championing resident and community engagement and involvement at all times;  including working with residents to develop estate improvement plans 

The role reports directly to Lead Officer, Tenancy Services for Landlord Services and is responsible for providing a housing management service to an allocated geographical area. There is  currently no line management responsibility.  

The Council is focused on delivering the best possible outcomes for its residents. To do this  the Council needs employees who thrive in an agile and networked organisation and can  provide a housing service that reflects the needs of its residents as outlined in the Consumer Standards.

We are recruiting a housing officer to  join for 9 months covering maternity absence working on the Cambridge Road Estate which is undergoing Regeneration. The Regeneration of the Estate will see 2,000 new homes built over 10 years. 

We have recently taken handover of Phase 1a which consisted of 45 homes (2 shared equity homes and 43 general needs properties).

Cambridge Road Estate will be of mixed tenure comprising social housing residents, leaseholders and shared ownership properties. The role will be primarily based on Cambridge Road Estate to be accessible to provide support to residents and be the first point of contact.

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:

  • A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.
  • Enhanced Maternity, Paternity, shared parental, adoption and dependents leave
  • Three volunteering days per year in Kingston
  • Hybrid working (dependent on the role)
  • Flexible and agile working arrangements using Google Chromebooks
  • Learning and development portal offering a range of courses
  • Discounts on a range of local shops, restaurants, gyms and leisure centres
  • Interest free season ticket loans
  • Local Government Pension Scheme
  • Bicycle loan facilities and cycle to work scheme
  • Electric vehicle leasing scheme
  • Confidential health & wellbeing and counselling support

Apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections.

We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities. 
However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR values.
Here at
Kingston we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward.

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. 

As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce.

We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.

We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

2026- Housing Officer (CRE) Role Profile .pdf – 127KB Opens in a new window

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