Network Planning and Stakeholder Engagement Officer

Role Responsibility

At Kent County Council, we have ambitious plans to improve the lives of our 1.6 million residents. Delivering for a county of this size means tackling complex challenges, offering varied and rewarding work, and constantly striving to improve how we do things. That’s where you come in.
By joining one of the largest local authorities in the UK, you’ll play a key role in supporting both children and adults across Kent while developing your own career in the process.
As a Network Planning and Stakeholder Engagement Officer, you will support the Local Bus and Schools Transport Manager and work closely with a wide range of internal and external partners. Building positive relationships with suppliers, clients, and stakeholders will be central to your success.
This is a highly varied role where no two days are the same. Key responsibilities include, monitoring the local bus network and responding to operational changes, managing contracts and supporting service delivery, coordinating stakeholder communications and attending meetings, managing the impact of road closures on transport services, overseeing team inboxes and responding to routine enquiries, using specialist IT systems to handle customer enquiries and maintain records, ensuring accurate client, contract, and financial data is maintained
To succeed in this role, you will be, organised, proactive, and able to manage your own workload, passionate about delivering high-quality services to the people of Kent, interested in transport and how it supports communities, an effective communicator, confident dealing with a variety of stakeholders, experienced in customer service, with the ability to handle challenging situations, comfortable working in a fast-paced environment.
In return, you’ll benefit from a strong work-life balance with access to a range of employee rewards and benefits. You will work within a supportive team environment based in Aylesford, working a 37-hour week, typically between 08:00 and 17:00. The role has flexible working arrangements, including a mix of home and office-based work.
This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For further information on this role, please contact Steven Benjamin:
03000 413 531
steven.benjamin@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Network Planning and Stakeholder Engagement Officer - Job Description.pdf