Exams and Learner Services Officer - West Kent

Role Responsibility

At Kent Adult Education, our learning centres are vibrant, welcoming spaces where adults come to build skills, confidence, and new opportunities. Supporting learners across West Kent, we deliver courses that make a real difference to people’s lives.
We’re now looking for a motivated and proactive Exams and Learner Services Officer to join our friendly West Kent team.
Covering Tonbridge, Tunbridge Wells, and Maidstone (Oakwood House), this role offers variety and the chance to make a genuine impact. While you will work across the district, you’ll likely spend much of your time in either Maidstone or Tonbridge.
As a key front-facing member of the team, you’ll be the first point of contact for our learners—playing a vital role in shaping their experience from enquiry through to achievement. Your day-to-day responsibilities will include:
Welcoming and supporting learners in person, by phone, and via email
Providing clear information and guidance on courses and services
Enrolling learners and managing student data accurately
Supporting exam processes, including entries, and organising / running local examinations
Helping to create a positive, safe, and inclusive learning environment
This is a varied and rewarding role where no two days are the same. It can be busy and requires strong attention to detail, but it also offers the opportunity to work independently and make a real difference.
Working Pattern
We understand the importance of balance and aim to offer flexibility wherever possible.
37 hours per week
A flexible working pattern, including some variable hours
There may be one evening per week (until 9.30pm) during term time to support evening classes
There may be a need for an occasional Saturday attendance
Rotas are planned in advance to help you organise your time
About You
We’re looking for someone who is approachable, organised, and committed to excellent service. You’ll need:
Strong customer service and interpersonal skills
The ability to manage and process information accurately
Confidence using Microsoft Office and willingness to learn new systems
A proactive approach and ability to work on your own initiative
GCSE (or equivalent) in Maths and English (Level 2)
Additional Information
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Contact Details

For further information, please contact:
Sharon Feasey, Exams and Learner Services County Manager
sharon.feasey@kent.gov.uk
Michael Latter, Exams and Learner Services District Lead
michael.latter@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Exams and Learner Services Officer JD.pdf