Customer Service Officer

Role Responsibility

The CSO role is a very interesting and broad one, which will enable you to be involved in many aspects of the library service. One day you could be supervising the delivery of library services and line managing staff, the next you could be dealing with customer enquiries or completing birth and death registrations. The registration aspect of the CSO role requires a sensitive approach to customer service, as well as good accuracy to ensure information is recorded in line with legal requirements.
The successful person will be a great people manager, who can be resilient when dealing with day-to-day operational challenges and enjoy meeting and working with a wide range of people.
The role also offers a wide range of development opportunities, both within Libraries, Registration & Archives and wider parts of KCC. We provide a broad range of training courses to develop our colleagues and help them progress in their skills and careers.
36.25 hours per week are worked across 5 days, including weekends, and you may be required to undertake periods of lone working, as well as working at other locations across the Swale Library district.
You should ensure that you provide specific examples of your skills and experience to demonstrate your suitability and in addition highlight areas of strength in relation to the person specification.
The work of Kent Libraries, Registration & Archives (LRA) service is hugely rewarding. Our fantastic teams make a positive difference to the lives of our many customers by putting our services at the heart of local communities. Customer Service Officers (CSOs) lead the front-line teams in Kent’s town centre and branch libraries. They make sure the needs of customers are met and the day-to-day business is delivered to the highest standards.
As a Kent County Council employee, you will enjoy the following benefits:
214.6 hours annual leave (equivalent of 29 days) rising to 222 hours (equivalent of 30 days) after 5 years, plus bank holidays.
Competitive salary.
Local Government Pension Scheme.
Opportunities for training and professional development.
A wide range of health and wellbeing support.
Good work/life balance.
Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details

For more information on this role, please contact:
Georgina Nimmo, Assistant Service Manager on 07920 428509 or georgina.nimmo@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Customer Service Officer JD.pdf