Customer Service Development Librarian

Role Responsibility

Are you proactive, with the ability to work on your own and with colleagues? Can you network with customers and community groups to identify opportunities to develop new projects and services?
If this describes you then you could be the person we are looking for.
We are looking for someone to work across our Gravesham District Libraries.
37 hours per week will be worked across a range of hours including 6pm finishes and weekend working.
As the Customer Services Development Librarian you will take a district lead to develop our local library service.
You will be part of a team who work to put the customer at the heart of everything we do and will take a lead role to motivate staff to deliver a quality service and develop skills.
If you are interested to be part of a team who are committed to developing first class services to meet changing needs, we will welcome an application from you.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
The recruitment process and timeline is outlined below and attached is the JD/PS for this role for you to use both for your expression of interest and to help you decide if this is an opportunity that you would be interested in.
If you do wish to apply for this opportunity, you should complete the online application form which should detail how you meet the person specification and what you would bring to this role.
Application deadline;
Wednesday 24
th
June 2026
Candidates invited to interview will be notified on
Friday 26
th
June 2026
and will be given details of the presentation topic.
Interviews will be held on
Wednesday 8
th
July 2026
at Gravesend Library
Candidates will be notified within a week on the outcome.

Contact Details

For an informal discussion about this opportunity please contact Jo Sawyer on 03000 418387 Mobile 07710 341631

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Customer Services Development Librarian JD.pdf