Case Officer - Crisis & Resilience Fund

Role Responsibility

An exciting opportunity has arisen for 8 Crisis Support Team Case Officers to join Kent County Council’s Financial Hardship Programme.
This is a newly established team, offering a unique opportunity to play a key role in shaping how crisis support is delivered across Kent. You will be part of a service designed to respond quickly and fairly to residents in need, with a strong focus on making a meaningful difference from day one.
You will be joining at an important stage in the development of the Crisis and Resilience Fund, helping to build a responsive, resident-focused service from the ground up. This is an opportunity to develop strong casework, decision-making and partnership-working skills while contributing to a programme that supports some of Kent’s most vulnerable residents.
These roles sit at the heart of the Crisis and Resilience Fund (CRF), supporting residents at some of the most difficult points in their lives. This is a rewarding opportunity for individuals who are motivated by making a genuine difference and who have a strong desire to help people navigate financial hardship with dignity, empathy and practical support.
These are full-time, fixed-term positions until March 2028, working in a hybrid format, with the base being Sessions House, Maidstone. As a team, we are committed to providing a flexible approach to when, where and how our team works. Secondment opportunities are also available to internal candidates, but please seek agreement from your current manager before applying.
We are looking for people who are calm under pressure, organised, empathetic and motivated by helping residents access the right support at the right time.
The Financial Hardship Programme delivers a range of support to residents facing financial hardship, including crisis support, referrals into wider services, and partnership working across Kent.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Contact Details

If you have any questions, please contact Mark Groves, Crisis & Resilience Fund Project Manager:
03000 419733 -
mark.groves@kent.gov.uk

About the Company

Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Job Description & Person Specification

Case Officer JD.pdf